Ember AI Customer Base Grows 433% as Specialty Healthcare Moves Toward Proactive Revenue Integrity

Growth across nearly 100 clinics and 11 specialties reflects increasing demand for AI that identifies and addresses revenue risk before it becomes lost revenue

BURLINGAME, Calif., Sept. 22, 2026 /PRNewswire/ -- Ember AI, the AI-powered revenue integrity platform that helps healthcare organizations collect every dollar they've earned, today announced significant customer growth and expansion as specialty healthcare organizations increasingly move beyond reactive revenue cycle management toward a proactive approach to revenue integrity.

Within the last year, Ember AI's customer base has grown 433%, while the company has maintained 100% customer retention. The platform supports nearly 100 clinics across 11 specialties, including ophthalmology, dermatology, cardiology, orthopedics and ENT, as well as hospitals and health systems. As a result, Ember AI processes approximately 16 million healthcare transactions annually.

Unlike traditional revenue cycle approaches that often focus on problems after a claim has been submitted, Ember AI analyzes every encounter before the claim goes to the payer or insurance company to ensure it complies. The platform identifies coding issues, documentation gaps, reimbursement risks, payer inconsistencies, and policy and rate opportunities, helping organizations take corrective action before revenue is lost. After submission, Ember AI continues to identify revenue leakage through underpayment recovery and denial management with a goal of achieving zero claim rejections or returns.

"Revenue integrity is much broader than denial management," said Charlene Wang, CEO and co-founder of Ember AI. "The biggest opportunities often exist before a claim is ever submitted. By understanding what happened during the encounter, how it was documented and coded, what the payer requires, and how the organization should be reimbursed, providers can take action earlier to reduce risk and increase net revenue."

Ember AI's growth spans specialty organizations with increasingly complex reimbursement environments. Recent customer expansion includes Midwest Vision Partners, a multi-state eye care management services organization, which uncovered more than $1 million in missed revenue opportunities within its first three months using Ember AI across more than 200,000 encounters.

Direct Orthopedic Care (DOC) and Elevate ENT Partners have also recently selected Ember AI, expanding the company's footprint across specialty healthcare and highlighting the range of revenue integrity challenges providers are looking to address.

"We looked at a number of AI partners, but Ember stood out because it could identify opportunities for accuracy improvement in our coding and documentation that we might otherwise miss," said Kashonna Morrison of Elevate ENT Partners. "Ember helps us understand what's missing and why it matters, so we can strengthen our documentation, make our charts more precise and address issues before they impact revenue."

"Denials can become a significant drain on our team's time, especially when there's a large volume of cases to work through," said Samantha Martin, RCM Billing Manager at Direct Orthopedic Care. "Ember helps us work through that volume more efficiently and prioritize the cases that need attention. It means our team can spend less time on manual follow-up and more time getting claims resolved."

Across its customer base, Ember AI customers have reported an average 3.3x return on investment in the first month and savings of more than 100 FTE hours per month through automation of manual revenue cycle workflows. In one deployment involving more than 300 providers, Ember AI helped reduce the organization's denial rate from 14% to 9%. Ember AI's customers also measured a 9.3% increase in net revenue per appointment and a 5% increase in net collected revenue.

With nearly 100 clinics and approximately 16 million annual transactions processed, Ember AI continues to expand across specialty healthcare, hospitals and health systems as providers seek a more proactive, data-driven approach to protecting and increasing the revenue they have earned.

To learn more or request a demo, visit embercopilot.ai.

About Ember AI
Ember AI is the AI-powered revenue integrity platform that helps healthcare organizations collect every dollar they've earned. Built for the unique challenges of specialty healthcare, Ember AI combines AI with proven reimbursement expertise to level the playing field between providers and payers. By analyzing every encounter before the claim goes out the door, Ember AI proactively identifies coding issues, reimbursement risks, payer inconsistencies, and policy and rate opportunities - taking corrective actions that help organizations reduce risk and increase net revenue. Ember AI seamlessly integrates into existing workflows, allowing organizations to move quickly from implementation to measurable results. With cleaner claims, fewer denials, and no more appeal backlogs, Ember AI helps healthcare organizations create a more efficient, scalable revenue cycle, so clinics can focus on patient care.

SOURCE Ember AI