EMC Honored for Global Services Excellence and Innovation by TSIA

HOPKINTON, Mass., Nov. 9, 2011 /PRNewswire/ --

News Highlights:

• EMC® honored by Technology Services Industry Association (TSIA) with three Fall 2011 STAR Awards for excellence and innovation in professional services, field support and education services.
• With 16 STAR Awards, EMC joins only two other vendors in reaching elite status within the TSIA Hall of Fame for Lifetime Achievement.
• TSIA STAR Awards are one of the highest honors in the technology services industry.

Full Story:

HOPKINTON, Mass. – November 9, 2011 – EMC Corporation (NYSE: EMC) today announced it has been named the winner of three Fall 2011 Technology Services Industry Association (TSIA) STAR Awards for Overall Operational Excellence in Technology Professional Services, Overall Excellence in Field Services Delivery and Overall Operational Excellence in Education Services.  With 16 STAR awards to date, EMC becomes the third company ever to achieve this elite status in the TSIA Hall of Fame for Lifetime Achievement. The STAR Awards recognize technology companies that display exceptional leadership, innovation, and commitment in developing and implementing best practices.  The awards were announced October 26 at the Technology Services World (TSW) conference in Las Vegas, Nevada.

The award for Overall Operational Excellence in Technology Professional Services recognizes EMC's global organization specializing in the development, management and delivery of the company's portfolio of services.  EMC's professional services embody best practices and expertise to help customers build a resilient, virtual infrastructure that maximizes the value and return on investment of EMC technology, while accelerating their journey to the cloud.

EMC was also recognized for Overall Excellence in Field Services Delivery for its superior customer focus and industry-leading customer satisfaction. EMC demonstrated its commitment to investing in the areas that matter most to its customers.   With its broad portfolio of support services offerings, innovative use of service-enhancing technologies, and a relentless focus on communication and account management, EMC is successfully enabling customers to transform their businesses through cloud computing.  EMC's priorities, initiatives, and benchmarking throughout the support organization are driven by feedback and an advanced data-analytics approach to measure the total customer experience.

The third award EMC received is for Overall Operational Excellence in Education Services for its industry-leading IT education, technical certification, and professional and leadership development programs.  By creating a world-class learning culture and curricula that provides demonstrated business impact, EMC drives increased loyalty with customers, partners and employees. TSIA recognized EMC for its leadership in developing education solutions that help businesses, and the industry at large, transform and develop critical IT skills, including those for cloud computing, required for today's IT environment.

Companies seeking the STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA's service discipline advisory board members. Since 1990, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continuous improvement of service and support practices industry-wide. For information on the STAR Awards, go to www.tsia.com/awards_and_certifications/star_awards.html.

TSIA Quote:

J.B. Wood, president and CEO of TSIA

"The STAR Awards program is a long-standing honor in the technology services industry, recognizing organizations that demonstrate excellence in innovation and an unmatched dedication to professionalism in their business operations.  EMC has clearly demonstrated its high-level commitment to delivering world-class results in the areas of Professional, Education and Field Service, and it was an honor to recognize the company in these three categories at our TSW event."

Executive Quote:

Howard Elias, President and Chief Operating Officer, EMC Information Infrastructure and Cloud Services

"EMC prides itself on developing and delivering innovative services and support including knowledge transfer to provide the industry's best total customer experience.  We view our dedicated Global Services team as a key enabler for our customers to adopt best practices and training that accelerate the potential of cloud computing and Big Data. TSIA's Hall of Fame Lifetime Achievement Award is an honor, and an acknowledgement of our commitment to service excellence."

Additional Resources

• Read insights from EMC Global Services practitioners on technology, industry and business topics
• Read Chuck's Blog: "No Compromise" -- And Why It's Important When It Comes To IT Vendor Services
• Read about The Technology Services Industry Association (TSIA)
• View EMC's Mary Cay Kosten's take on the significance of the STAR Awards
• View Education Services white papers, course catalogue and overviews of offerings
• Watch a video about EMC's evolving Global Services support model
• Connect with EMC via Twitter, Facebook, YouTube, and LinkedIn

About EMC

EMC Corporation is a global leader in enabling businesses and service providers to transform their operations and deliver IT as a service. Fundamental to this transformation is cloud computing.  Through innovative products and services, EMC accelerates the journey to cloud computing, helping IT departments to store, manage, protect and analyze their most valuable asset — information — in a more agile, trusted and cost-efficient way. Additional information about EMC can be found at www.EMC.com.

About TSIA

The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.

EMC is a registered trademark of EMC Corporation in the United States and other countries. All other trademarks are the property of their respective owners.

SOURCE EMC Corporation