Emotional Footprint Report From Info-Tech Research Group Reveals the Leading ECM Solutions Transforming Content Management

The recently published Enterprise Content Management (ECM) Emotional Footprint Report from Info-Tech Research Group highlights the top ECM solutions that enhance collaboration, streamline workflows, and improve compliance. The findings are based on user feedback from the firm's SoftwareReviews platform.

TORONTO, May 16, 2025 /PRNewswire/ - Info-Tech Research Group has published its 2025 Emotional Footprint Report on leading Enterprise Content Management (ECM) solutions, recognizing the top five providers as Champions in the category. Based on user data from  SoftwareReviews, a division of the global research and advisory firm and a leading source for insights on the software provider landscape, the report illustrates how leading ECM platforms can improve organizational performance.

ECM is a sophisticated software solution designed to empower organizations by streamlining the creation, approval, and distribution of content across diverse systems. In the absence of ECM, organizations may face challenges such as disorganization, security vulnerabilities, and suboptimal workflow processes. By integrating ECM, businesses benefit from improved collaboration, increased productivity, and stronger regulatory compliance.

Info-Tech's Emotional Footprint measures high-level user sentiment by aggregating emotional response ratings across 25 proactive questions. The result is a powerful indicator of overall user experience toward both the provider and the product.

Data from 1,049 end-user reviews collected on Info-Tech's SoftwareReviews platform was used to identify the top ECM software providers for the 2025 ECM Emotional Footprint report. The firm's insights are published to support organizations in selecting ECM solutions that improve content management and streamline communication strategies across teams.

The 2025 Enterprise Content Management – Enterprise Champions are as follows:

• FileBound, +94 NEF, ranked high for conducting friendly negotiations.
• DocStar, +95 NEF, ranked high for being caring. 
• Laserfiche, +94 NEF, ranked high for its unique features.
• Microsoft Sharepoint, +90 NEF, ranked high for built-in product enhancements.
• Canon Therefore, +90 NEF, ranked high for performance-enhancing capabilities.

Analyst Insight:

"Enterprise Content Management helps organizations take control of their information by turning scattered content into a centralized, strategic asset," says Andrea Malick, principal advisory director at Info-Tech Research Group. "Without a strong ECM system, teams often struggle with inefficiencies, security gaps, and compliance risks. By streamlining content workflows and improving access to information, ECM supports better collaboration, faster decision-making, and stronger regulatory alignment. As AI becomes more embedded in business operations, having well-structured and accessible content is no longer optional. AI can only deliver real value when it draws from content that is accurate, organized, and easy to locate."

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the ever-evolving market. Info-Tech's reports are informed by the data from users and IT professionals who have direct experience with the software throughout the procurement, implementation, and maintenance processes. 

Read the full report: Best Enterprise Content Management Providers 2025.

For more information about Info-Tech's SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process, visit softwarereviews.com. 

About Info-Tech Research Group
Info-Tech Research Group is one of the world's leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. 

To learn more about Info-Tech's divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.  

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm's Media Insiders program. To gain access, contact [email protected]. 

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X. 

About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience. 

For buyers, SoftwareReviews' proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape. 

SOURCE Info-Tech Research Group