Empire Technologies Now Northeast Regional Office of NACR

EAGAN, Minn., July 15 /PRNewswire/ -- Completing its integration with seven-time Avaya BusinessPartner of the Year NACR (North American Communications Resource, Inc.), Eatontown, NJ-based Empire Technologies is now officially the Northeast Regional office of NACR. As such, the former Empire will serve a geographic region stretching from Maine to Washington, DC, as well as its existing customers both regionally and across the United States.

"We are excited about fully welcoming our Empire colleagues to the NACR team and working together to deliver the best technology solutions with the superior levels of service and personal attention customers expect from Empire and NACR," said Tom Roles, President and CEO of NACR.

Based in Eagan, MN, NACR is the largest Avaya BusinessPartner worldwide and a leading nationwide provider of value-added, end-to-end communications solutions — delivering comprehensive sales, consultative, and technical support, as well as managed services, maintenance, and repairs. NACR is an operating company of ConvergeOne, LLC, one of the largest independent Value Added Solutions Providers (VASPs) in the U.S. ConvergeOne acquired Empire, an Avaya Platinum BusinessPartner, on December 31, 2009.

The integration of Empire Technologies into NACR has expanded the NACR solutions portfolio to include additional multi-vendor certifications and support capabilities. For example, the combination of Empire's high-tech Network Operations Center (NOC) in Eatontown and the state-of-the-art ConvergeOne Service and Support Center (SSC) in Atlanta, GA, greatly increases NACR's capacity for system monitoring and other managed services.

Former Empire CEO and co-founder Cordell Toson now heads the regional operations as Vice President of NACR Northeast. Empire COO and co-founder Richard Manhire is Vice President of Maintenance and Managed Services for NACR, in charge of all maintenance and managed services operations, including the SSC and the NOC.

"A commitment to outstanding customer service is in the DNA of both NACR and Empire, and it will be at the core of our identity as we move forward together as NACR," according to John Behnken, National Vice President of NACR. "That means existing customers will continue to be served by the same Account Managers as before — and all customers, old and new, will benefit from the added reach, experience, knowledge, and skills of the expanded NACR team."

The NACR Northeast Regional office is located at the former Empire headquarters in Eatontown, and customers can continue to use the same contact numbers for sales and service support, including the regional toll-free number (888-711-5200). However, visitors to the Empire website will be redirected to the NACR site (www.nacr.com), and existing Northeast Regional customers should talk to their Account Managers to obtain their new NACR email addresses.

All NACR customers can take advantage of the company's purchasing power as the largest Avaya BusinessPartner; state-of-the-art product preconfiguration, staging, and testing through the NACR Performance Readiness Center®; and NACR-refurbished products. Customers can also receive ongoing training and skill development through the NACR Center of Excellence for Learning and Development, which now includes the former Empire University. This professional training facility in Parsippany, NJ, serves the region from a location convenient to Newark International Airport and only 25 miles from New York City.

The December 2009 press release detailing the acquisition of Empire Technologies can be found on the news and events section of the NACR website (www.nacr.com). Or for more information, interested businesses can call their NACR representatives or contact the company at 1-888-321-NACR (6227).

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. Part of the ConvergeOne (www.converge-one.com) family of companies, NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.

SOURCE NACR