Employee Self-Service Solutions Improve Satisfaction and Engagement in the Workforce

CHARLOTTE, N.C., Feb. 12, 2015 /PRNewswire/ -- Infinisource has found that deploying a human capital management (HCM) solution that includes employee self-service (ESS), such as its iSolved technology, improves employee satisfaction and engagement. Demand for ESS has been traditionally driven by the desire to reduce costs and streamline HR tasks. However, today's employers are finding that the ultimate reason for choosing an HCM solution with ESS may be the gain in employee satisfaction.  The rapid adoption of HCM technology allows employers to reap this additional benefit as employees gain the ability to control their own information.

An employee self-service solution provides ready access to answers for both work and personal situations for the employee.  ESS advances the way an employee manages their entire day, from keeping track of their worked time to finding benefits answers, company communications and pay information.  No matter where employees are located, they can access and manage personal data, benefits information, requests for PTO and view pay records via a self-service solution. 

"It was critical in the development of iSolved to ensure that our HCM solution offered a robust and comprehensive employee self-service feature," said Todd La Fever, President of Technology at Infinisource. "iSolved's ESS has dual benefits for employers, it not only improves employee relations but allows HR to focus their time on more strategic business needs, such as recruiting."

Access to company procedure manuals, employee handbooks, health insurance benefit handbooks, plus other important company information can be made readily available to employees anywhere at any time with an employee self-service solution. 

By empowering employees to manage their own information, companies experience an increase in data accuracy, a reduction in HR inquiries and less employee frustration.      

About Infinisource, Inc.

Founded in 1986, Infinisource is a nationally recognized leader of SaaS-based Human Capital Management technology solutions and expert services. Infinisource offers iSolved (a single platform for HR, Payroll, Time and Attendance and Benefits Enrollment) as well as administration for COBRA, Flexible Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements. With more than 4,000 broker relationships and 63,000 employer customers, Infinisource delivers transformational human capital management technology.

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SOURCE Infinisource

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