20 Nov, 2013, 11:35 ET
CALVERTON, Md., Nov. 20, 2013 /PRNewswire/ -- EngagePoint today announced that CEO Pradeep Goel will appear as a featured speaker at the America's Health Insurance Plans' (AHIP) Operations and Technology Forum, taking place in Chicago November 18-20. As part of the panel entitled, "Consumer Experience, Operational Accountability, and Reconciliation: Keys to long-term sustainability of the Exchange Marketplaces," Goel will examine how health insurance Exchange Marketplaces are performing and explore three key issues: consumer experience and adoption; operational accountability; and reconciliation between the marketplaces and its various constituents.
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"State health insurance Exchange Marketplaces are creating a new set of challenges for insurance companies that will affect both operational efficiency and the quality of the customer experience they provide," said Goel. "Health insurers and states must continue to work together beyond just addressing these initial challenges if we are to assure long-term sustainability of the Exchanges."
A nationally recognized expert in health IT, Goel has led health IT organizations for more than 20 years. He is a passionate advocate for the potential of health IT to facilitate access to care, support decision making and improve outcomes. Other panel participants include Kip Piper and Ryan Howells. Piper has served as an advisor to top government agencies, Fortune 500 employers and key leaders in the health care industry. He is a frequent speaker and author of numerous journal articles, and hosts a highly regarded blog, The Piper Report. Howells is vice president and general manager of State Programs at Connecture, the leading provider of Web-based plan selection and enrollment solutions in the commercial and state markets.
Panelists will discuss the performance of Exchanges relative to their expectations, describe the challenges that have been encountered and how they are be addressed. Additionally, panelists will describe where they see the need for supplemental capabilities and investment to achieve long-term sustainability of the Exchange Marketplaces.
The AHIP Operations and Technology Consumer Experience Forum will take place on November 20 at 10:45 a.m. For more information, please visit www.engagepoint.com.
EngagePoint helps government agencies, commercial payers, and administrative payers address complex modernization and policy challenges and serve their constituents effectively and efficiently. As a software-centric services company with expertise in public and private health insurance, benefit administration, and government programs, we deliver configurable and sustainable solutions that exceed client expectation in less time, at lower cost and with greater assurance. Our solutions encompass state-based health insurance marketplaces, Medicaid administration and financial systems, eligibility and enrollment systems, and consumer engagement and administration systems. For more information visit www.EngagePoint.com.
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