eSecuritel's Handset Protection Selected by A Wireless

ATLANTA, Feb. 10 /PRNewswire/ -- A Wireless, a premium retailer for Verizon Wireless, has selected eSecuritel to deliver a carrier grade handset protection program. The North Carolina-based dealer, A Wireless, continues to seek offerings that allow it to deliver the best possible customer experience, products, and services to its subscribers across seven states.  

eSecuritel, the expert in comprehensive handset protection and replacement programs, will provide an integrated offering which will give A Wireless a means to generate additional revenue while helping to increase customer satisfaction among its growing customer base. Employing a handset protection program has become increasingly more desirable as consumers continue to spend more money on sophisticated phones and the industry reports damage, loss or theft to one out of every four handsets.

"As A Wireless sought to find additional ways to exceed the expectations of our customers and bring them innovative and useful products and services, the ability to introduce a comprehensive and reputable handset protection program is critical to our ongoing success," said Rich Balot, CEO, A Wireless. "eSecuritel's excellent reputation and track record, coupled with their highly refined and automated processes, made them the best choice for our business."  

A Wireless will utilize eSecuritel's Web-based Handset Issue Tracking System (HITS™) technology, which streamlines the claim fulfillment process by managing all aspects of the handset replacement program from subscriber enrollment to claim fulfillment. With eSecuritel, wireless carriers and independent dealers have the ability to configure their handset protection plans at the subscriber level, gaining a level of flexibility not available through competing programs.

Specifically with HITS, A Wireless gains an innovative software platform that combines information tracking, operations management and data analysis capabilities to deliver an automated process for replacing damaged, lost or stolen wireless devices. Coverage also includes malfunction or mechanical and electronic failure beyond the manufacturer's warranty.  eSecuritel's program removes the burden of managing such a program while enabling faster adjudication and handset replacement services to its customers. With the option to handle in-store fulfillment of damaged, lost or stolen handsets, A Wireless sees the eSecuritel program as a way to improve customer loyalty because the phone is immediately available to the customer at the store with no wait instead of waiting while the phone is sent by mail, as happens with competitor solutions.

All aspects of the eSecuritel program comply fully with Department of Insurance regulations in all 50 states as well as Canada and are underwritten by an "A-Rated" insurer.  

"More than 23 wireless carriers and now, numerous independent dealers across the country already rely on eSecuritel as a trusted partner who's helped them to successfully bring their customers the best handset protection program in the business," said David Leach, CEO, eSecuritel. "We are now seeing dealers such as A Wireless looking to us for the same value and expertise we've brought to the wireless carriers for nearly a decade."

eSecuritel regularly enhances the HITS platform with ongoing updates related to logistics, claims processing and other program aspects based on both the needs of its customers as well as industry trends and regulations. Recent upgrades to HITS include automation to support increased state regulatory compliance rules and enhanced customer servicing capability on esecuritel.com.

About A Wireless

A Wireless was founded as a partnership in October 1996 in Wilson, North Carolina and incorporated as ABC Phones of North Carolina, Inc. in 1999. A Wireless began as an exclusive agent for US Cellular and later became a non-exclusive agent that represented Alltel, Suncom, Cingular, Sprint PCS, T-Mobile, and several other of the country's leading providers. A Wireless is currently an Exclusive Premium Retailer for Verizon Wireless. This relationship gives A Wireless financial and strategic benefits which are shared with its customers on an ongoing basis. A Wireless is a privately-held company headquartered in Greenville, North Carolina and employs over 500 people at over 80 locations in seven states.

About eSecuritel

Founded in 2001, eSecuritel, the expert in comprehensive handset protection and replacement programs, delivers an unparalleled customer experience for subscribers and profitability for carriers and dealers. Unlike other services where only malfunction is covered, eSecuritel protects new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. As the cornerstone to our services delivery, our Handset Issue Tracking System, or HITS™ technology, easily integrates with a carrier's or dealer's systems, managing all aspects of the handset replacement program from subscriber enrollment to claim fulfillment. It removes the burden of program management, making it possible to deliver faster adjudication and replacement services to subscribers. eSecuritel is the most flexible and responsive provider of handset insurance services to more wireless operators than any other company in North America. With a program which adheres to the insurance industry's strict regulatory requirements, eSecuritel delivers peace of mind to wireless carriers, dealers and consumers. For more information, visit http://www.esecuritel.com.

SOURCE eSecuritel