ROCKVILLE, Md., Feb. 21, 2017 /PRNewswire/ -- EurekaFacts announces that it has been certified as a Top Performer based on Dun & Bradstreet's Open Ratings past performance evaluation (PPE) survey responses of EurekaFacts referenced customers. EurekaFacts' PPE score of 94% across nine key measures demonstrates outstanding overall customer satisfaction relative to client expectations and to similar companies in its industry.
In a time of great social and market change, it is important to stay focused on the customer's objectives. With all measures in the mid to upper nineties, the score represents EurekaFacts' dedication to excellence. In individual categories of reliability, customer support, order accuracy, business relations, personnel, and responsiveness, EurekaFacts scored a 95% or higher.
Jorge Restrepo, EurekaFacts Founder and President, stated, "I think this is a testament to the customer-oriented culture at EurekaFacts and the dedication of every team member to consistently deliver superior quality solutions." Mr. Restrepo also stated, "I am very fortunate to have assembled a great team of experienced and highly qualified researchers and analysts. They deserve a lot of credit for exhibiting such a level of quality service which embodies our core values."
The company has maintained high ratings since it first implemented enterprise-wide measurement of customer satisfaction in 2005. Open Ratings calculates supplier performance scores using a sophisticated algorithm that considers the amount of information available on a supplier, the accuracy of the raters and how current the information is. Corporate executives noted that the strong rating from Dun & Bradstreet's Open Ratings evaluation might increase their chances of winning contracts and serves as a springboard as EurekaFacts prepares to submit proposals in some of the upcoming procurements.
EurekaFacts is a full-service marketing research and data analytics firm that provides customer and stakeholder insights for organizations to shape and optimize their business decisions, strategies, and tactics. Using our knowledge, experience and the latest and best tools and methods available, EurekaFacts is committed to serving organizations with our core technical skills in quantitative and qualitative research and advanced data analysis. Focused on quality and positive social impact, the company established its own Institutional Review Board, is certified to the international standard for market, public opinion and social research ISO 20252, maintains a FISMA-rated secure environment, and is a minority-owned SDB/MBE/DBE certified firm.
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SOURCE EurekaFacts, LLC