Europe B2C E-Commerce Delivery Study 2015

Nov 09, 2015, 13:10 ET from Research and Markets

DUBLIN, Nov. 09, 2015 /PRNewswire/ -- Research and Markets( has announced the addition of the "Europe B2C E-Commerce Delivery 2015" report to their offering.

For the majority of online shoppers in European countries, delivery to their home or workplace is the most important B2C E-Commerce delivery option. Nevertheless, alternative options are becoming more and more popular. In the UK, over two thirds of online shoppers have already used click-and-collect services, while in France the most popular alternative option was delivery to a local shop. Germany led in the share of online shoppers using delivery to designated delivery lockers.

Another trend in European B2C E-Commerce delivery is the persistent significance of free delivery offers. An overwhelming majority of online shoppers in countries such as the Netherlands, Spain, and Germany indicate that free shipping is one of the most important factors in their purchase decision. On the other hand, delivery speed is also a major issue. Surveys from early 2015 cited in the report reveal that more than half of online shoppers in Europe expect their order to be delivered within 3 to 5 days. Especially in Eastern Europe a significant share of online shoppers is willing to pay extra for faster delivery. In Russia, for example, this share amounted to close to half of online shoppers last year.

Competition in B2C E-Commerce delivery in Europe is intense. launched one-hour delivery service in parts of London in 2015, with plans to expand the service's coverage. In Germany, same-day delivery was launched by retailers such as Zalando, Media Markt and Saturn. Apart from providing faster delivery, online merchants also aim at offering wider delivery options for online shoppers' convenience. For example, in Turkey, online merchant started to offer customers a click-and-collect option in cooperation with retail stores. Overall,the report reveals that because B2C E-Commerce delivery is an important factor in determining online shoppers' satisfaction, retailers, courier companies and postal services compete and cooperate to provide the best options.

Key Questions Answered:

- How important is delivery to online shoppers in Europe?
- How long are European online shoppers willing to wait for delivery?
- What are the major trends in B2C E-Commerce delivery in Europe?
- Which delivery methods are most used by online shoppers in this region?

Key Topics Covered:

1. Management Summary

2. Global Developments

3. Europe Regional

4. Western Europe

5. Eastern Europe

6. Scandinavia

Companies Mentioned

- Argos
- Ceska Posta
- Deutsche Post
- Hermes
- InPost
- Logibox
- Media Markt
- Ozon
- PickPoint
- Royal Mail
- Russian Post
- Saturn
- Toptrans
- Ulmart
- Whistl
- Yodel
- Zalando

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Media Contact: Laura Wood , +353-1-481-1716,

SOURCE Research and Markets