EverAfter AI Agents Turn Customer Signals into Results

NEW YORK, Aug. 14, 2025 /PRNewswire/ -- EverAfter, the AI-native customer-facing interface for scaled customer success, today announced the launch of AI Agents, a capability that transforms static success plans into intelligent, real-time experiences. Embedded in customer journeys, AI Agents analyze signals and trigger personalized actions, no CSM required.

AI Agents interpret unstructured inputs (Zoom transcripts, NPS responses, usage telemetry) and convert them into structured outcomes across EverAfter and connected systems like Salesforce, Slack, and HubSpot.

"This is the operating layer CS teams have been waiting for," said Noa Danon, CEO & Co-Founder of EverAfter. "With AI Agents, companies can finally scale personalized, proactive success programs, without increasing headcount."

Customer-Facing Intelligence at Scale

EverAfter Agents act directly within the journey to deliver outcomes at every stage. They respond to live signals, an onboarding milestone, overdue task, stalled plan, frustrated comment, or at-risk account, and instantly take customer-facing action that keeps momentum high.

Each Agent is outcome-based, deeply integrated into your tech stack, and programmable via EverAfter's no-code Agent Builder. They connect to first-party signals (calls, tasks, surveys) and third-party platforms (Zendesk, Gong, Mixpanel) to ensure actions happen instantly, in the right place, with the right context.

Prebuilt Agents for Customer Impact

The launch library includes ready-to-deploy agents that make visible differences for customers:

• Next-Best-Action Agent – Guides customers to their next step with in-journey prompts.
• Celebration Agent – Marks milestones with banners, confetti, and shareable images.
• Renewal Agent – Delivers personalized renewal plans with AI-generated summaries.
• Goal Detector Agent – Extracts customer goals from meeting notes and updates systems.
• Executive Brief Agent – Sends weekly digests to executives with wins, KPIs, and blockers.

Measurable Results

In beta testing, EverAfter customers reported:

• 40% fewer manual follow-ups
• 5–8 hours saved per CSM per week
  300X Engagement rate 
• 50% faster onboarding timelines
• AI-driven triage accuracy over 90%
• 30% increase in net revenue retention (via customer facing automated journey guidance | TSIA)

"We launched five agents in a day. They now handle 90% of our onboarding touchpoints," said the Head of Scaled Success at a mid-market SaaS company.

Availability

AI Agents are now available across all Pro and Enterprise plans.

About EverAfter

EverAfter is the Ai-native customer-facing interface platform that helps B2B companies scale success through personalized journeys, integrated workflows, and digital touchpoints. Trusted by companies like Okta, Salesloft, Orca Security and many more.

Press Contact

Adi Gorelik
[email protected]
everafter.ai

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SOURCE EverAfter