BERWYN, Pa., May 13, 2013 /PRNewswire/ -- Savana announced today that its new nGage™ suite is featured at this week's FIS Client Conference 2013 in Milwaukee. FIS is the world's largest global provider dedicated to banking and payments technologies and the first client to implement the nGage™ software solution.
Savana's module-based nGage™ solution gives financial institutions a better way to talk to their customers – by aggregating all customer interactions into a unified display, and then providing the tools needed to make sound decisions based on actionable behavioral metrics. This institutional memory brings the customer, instead of the account, to the forefront of the relationship.
There are three things that financial services customers always want – speedy transactions, consistent information from every contact point, and friendly professionals willing to help them understand the best choices for their own financial needs.
The nGage™ suite of customer interaction solutions from Savana helps financial institutions deliver these key demands faster, and more efficiently than would be possible using traditional methods. Even if organizations are set up to capture information about how people are interacting with their company, this information is often spread across multiple systems that do not interact with each other.
Savana has developed a way to swiftly solve these issues for financial services companies. For example when a customer visits a web page, makes an online request, responds to a campaign, calls the customer service center, or visits a branch office – all this information is recorded into a common database, which can then be easily utilized and leveraged at every organizational level and customer contact point.
"Our software solution was designed to optimize customer relationships across every channel. nGage™ increases operational efficiency by streamlining processes and identifying opportunities for cross-sell. Now we can help financial institutions understand what their customers really want – before they even know they want it," said Michael Sanchez, CEO, Savana.
Savana Inc. is a leading BPM software solutions provider specializing in the retail and mortgage banking industries. Savana delivers business process automation solutions that solve complex process challenges for clients – to deliver new revenue opportunities, cost savings, and risk mitigation solutions.