Face Confrontations with Authors' 72 Tips

WHITE STONE, Va., May 19 /PRNewswire/ -- Have you ever seen a slacker co-worker ignored or relocated rather than dealt with? Have you watched a friend allow a relationship to wither because she couldn't share her true feelings with her boyfriend?

Are you avoiding a situation because you fear a confrontation will result?

Everyone struggles with finding the right words at times. In their new book, "What to Say and How to Say It: 72 Courageous Conversations for the Workplace," authors William and Carolyn Hines share tips that anyone can apply professionally, personally and as consumers and citizens in daily life. The book is published by iUniverse.

"It's a proven fact that the best communicators are not the best talkers. They are the best listeners," the Hineses write. "Remember that people are rational from their point of view, no matter how weird they may seem to you."

Having these conversations take courage. The Hineses share tips on planning for what you want to say, determining what you want the outcome of your conversation to be, and choosing the best words to use to achieve your goals.

All of us have thought of a response after the fact, one that would require courage to utter. But how do you go about returning to an issue that seems closed? The authors show you how to approach the individual and open the door to giving your response.

The book is based on the brain and behavior research of New York Times science writer Daniel Goleman, who argued that emotions play a large role in decision-making and individual success. The Hineses show how to apply Goleman's theories of "emotional intelligence" to improve the relationships in every aspect of your life.

About the Authors

Dr. Carolyn C. W. Hines is president of C.W. Hines and Associates, Inc., specializing in dispute resolution, executive coaching, workforce diversity, team building, organizational development, management consulting and training, emotional-intelligence skill building and collaborative technology-based strategic planning. For more than 20 years, she was president and co-owner of C&W Associates Inc., a human resources development corporation with 310 employees.

Carolyn received her undergraduate education at St. Paul's College in Lawrenceville, Va., and at Wellesley College, Wellesley, Mass. She holds three graduate degrees, including a doctorate in counseling and higher education administration from the College of William and Mary in Williamsburg, Va. Carolyn is a licensed professional counselor, marriage and family therapist, and a certified relationship specialist.

William A. Hines Jr. is executive vice president and co-owner of C.W. Hines and Associates, Inc., an international management training and consulting firm based in White Stone, Va. He received a Bachelor of Science degree in business management at Hampton University and a master's degree in human resources management from George Washington University. He also is a graduate of the Peninsula Chamber of Commerce/Christopher Newport University Leadership Institute, the Armed Forces Staff College, and the Command and General Staff College.

A decorated Vietnam veteran (Bronze Star and Legion of Merit) and a retired lieutenant colonel, Bill's outstanding military career included successful commands in Europe and Vietnam. His final Pentagon assignment was as inspector general, where he received commendations for outstanding work. He holds certification in nonviolent conflict resolution from the Martin Luther King Center in Atlanta, and he is a certified relationship specialist and mediator.

iUniverse offers a variety of publishing services to help individuals publish, market and sell fiction, poetry and nonfiction books. The company utilizes print-on-demand technology, and is one of the largest self-publishing companies in the U.S. iUniverse is based in Bloomington, Indiana.

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SOURCE iUniverse