COLUMBUS, Ohio, Nov. 22, 2011 /PRNewswire/ -- It is 11:59 pm on Thanksgiving night. Black Friday starts in 1 minute. The line is formed outside retailers' doors as devoted customers anticipate the thrill of the bargain hunt. Are the lights going to come on? Is the store going to have heat? If the retailer is a FacilitySource customer, they can rest assured that the stores managed by FacilitySource's Energy Management System Technical Support Team will be bright, warm and ready for business at 12 am.
For many retailers, it's not as simple as flipping a switch to turn on the lights and airconditioning/heating systems when a store is ready to open for the day. Retailers are moving to highly sophisticated, remotely controlled and monitored Energy Management Systems (EMS) to provide consistency across their store base, save on energy costs, and reduce their carbon footprint. FacilitySource, the industry leader in facility maintenance and facility management, now manages more than 11,000 of their clients' total 60,000 retail locations on their EMS Technical Support Center.
"When the retail industry made the decision to open early for Black Friday this year, we knew how important it was to seamlessly support our clients' needs during this critical time of year," said CEO Bill Hayden. "Consumers probably don't realize the amount of effort it takes to get stores ready for the biggest retail shopping day of the year – it really is not as simple as turning on a light switch or bumping up the thermostat, but for our clients it was made possible with the support of our EMS team members."
In preparation for Black Friday, FacilitySource's EMS Technical Support Center has been working around the clock to adjust light and HVAC schedules for the 11,000 retail locations on EMS nationwide. With over 15,000 transactions processed to support Black Friday retail operating hour changes, FacilitySource literally makes sure the lights come on and stores are at the appropriate temperature and ready for the Black Friday rush. Additional Technical Support Center staff will also be on call from 10:00 pm Eastern Time on Thanksgiving, with 24-hour coverage through the entire weekend to support any store emergencies.
About FacilitySource
Founded in 2001, FacilitySource is known for its holistic approach to facility maintenance management and process optimization in a wide range of business sectors, which include retailers, shopping centers, restaurants, auto parts stores and other companies with geographically disperse real estate portfolios. With over 60,000 locations served and a vendor database of over 10,000 vendors, FacilitySource provides retail maintenance, web-based transaction management software, vendor management and research, 24/7/365 service centers, statistical analysis and reporting, and paperless invoice management. FacilitySource manages millions of facilities maintenance work orders annually as well as over $1 billion in annual repair and maintenance expenses. Headquartered in Columbus, Ohio, FacilitySource also manages its operations in Phoenix, AZ, Chester, England, and Madrid, Spain, and provides service in other countries including China and Japan. Clients include Limited Brands (Victoria's Secret, Bath & Body Works, Henri Bendel, La Senza), Rite Aid, The Children's Place, OfficeMax, DSW, The Vitamin Shoppe, Goodyear, CARQUEST Auto, Darden Restaurants (Red Lobster, Olive Garden, Longhorn Steakhouse), Abercrombie & Fitch and others. For more information, visit www.facilitysource.com.
SOURCE FacilitySource
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