FashionMia Management Announce New Logistic and Customer Care Strategies
Customer satisfaction has never been better at FashionMia
HONG KONG, July 8, 2016 /PRNewswire/ -- Getting the latest fashions has never been easier with FashionMia. The e-commerce website is filling the hearts of many customers as being the number one modern fashion retailer at an affordable price. Recently, management at FashionMia announced their new logistic and customer service methods. The new strategies look to strengthen the customer experience while keeping prices down for all parties!
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FashionMia understands that shipping begins when the purchased items are in the hands of the logistic services. The company has worked to overhaul their entire ship out protocol. The new protocol guarantees that products will be sent out within 5 business days of ordering. In the event a product is not sent out within 5 days, customers will be notified immediately with an update and a full refund of their order. FashionMia delivers to over 200 countries and offers multiple shipping methods to fulfill the needs of all clients.
Shipping products out is not the end of the sale; the sale is not final in the minds of FashionMia until the customer is fully satisfied. In the event a customer has any issue with a product, they are encouraged to get in touch with FashionMia. All products can be returned with full cash back within 30 days, and products can also be exchanged if there is an issue with the size. Refunds will be done within 7 days of the products return to FashionMia. A new attribute to the return policy is a return and exchange center in the United States. Customers within the U.S can return products to the return and exchange center in California. This is a much faster method in getting a return processed and allows for faster return of money or exchange.
FashionMia treats customers like family, and the company encourages any problem to be brought to their attention. Serving people across multiple boarders means FashionMia has to always be accessible and the company does so by having a 24 hour a day chat that runs every day of the week. Customers can access the FashionMia customer care chat by going to the website and clicking the customer care tab at the bottom of the page. Customer care chat can be done through an email form on the page or by calling the number provided. There is both a toll free and international line available.
Contact: Haru Liu
Phone +86 18729578963
Email
http://www.fashionmia.com
SOURCE FashionMia
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