Finalists Announced for Excellence in Contact Center Industry
IQPC's 16th Annual Call Center Week Excellence Awards Will Recognize the Contact Center Leaders & Innovators of 2015
NEW YORK, May 6, 2015 /PRNewswire/ -- Las Vegas (June 15-19, 2015) -- The 16th Annual Call Center Week is proud to announce the finalists for the prestigious Call Center Week Excellence Awards. The awards honor and recognize the most innovative contact center solutions and executives in 13 industry categories. The winners will be announced during the Awards Evening Gala, which will be held during the Call Center Week Excellence Awards Gala from 6 p.m. – 9 p.m. on Tuesday, June 16th, at The Mirage, Las Vegas.
"It's very exciting to be announcing the finalists for their exceptional work in the industry," said Lisa Schulman, Executive Program Director of IQPC's Call Center Week. "We received a record breaking number of applications this year and the CCW team is looking forward to the awards gala this June."
The finalists, recognized for their superior thinking, creativity and execution within the call center industry, are listed below alphabetically and by category:
| BEST IN CLASS CALL CENTER (200+ Seats) |
BEST CONTACT CENTER CULTURE |
| Dish |
Crisis Response Network |
| NYC311 |
PGi |
| UPMC Health Plan |
UPMC Health Plan |
| BEST IN CLASS CALL CENTER (UNDER 99 Seats) |
BEST SUPERVISOR OF THE YEAR |
| Allegion |
Amanda Brown, Genesco |
| Crisis Network |
Rhonda Grant, TG |
| Hootsuite |
|
| BEST CONTACT CENTER (100-199 Seats) |
|
| BEST TRAINING & DEVELOPMENT PROGRAM |
ACCO Brands |
| Discover Financial Services |
Benefitfocus |
| ISN |
ISN |
| MTM |
|
| BEST CONTACT CENTER LEADER OF THE YEAR |
|
| BEST USE OF VOICE OF THE CUSTOMER |
Gratia Carver, Allegion |
| Discover Financial Services |
Mary Beth Jenkins, UPMC Health Plan |
| Guidewell Connect |
George Larribas, Wells Fargo |
| Starwood Hotel |
|
| BEST MARKETING TEAM THAT SUPPORTS CUSTOMER SERVICE |
|
| BEST NEW TECHNOLOGY |
Blinds.com |
| Convergent |
Discover Financial Services |
| Kodak Alaris |
UPMC Health Plan |
| Iopex |
|
| BEST IT TEAM FOR DRIVING CUSTOMER CENTRICITY & TECHNOLOGY INNOVATION |
|
| Center Point Energy |
|
| Discover Bank |
|
| Discover Financial Services |
|
| BEST OUTSOURCED PROVIDER |
|
| Convergys |
|
| Knoah Solutions, Inc. |
|
| TeleTech |
|
| BEST TECHNOLOGY SOLUTION PROVIDER |
|
| CallMiner |
|
| Fonolo |
|
| IntelliResponse |
The finalists will be available for a meet & greet in the Call Center Week Expo Hall. Call Center Week provides free expo passes for expo hall only entry on Wednesday, June 17th and Thursday, June 18th. Register for a free expo pass.
Register today to attend the 16th Annual Call Center Week and network with more than 2,000 customer care professionals and 200+ top technology solution providers. To register, please visit www.callcenterweek.com, call 1-800-882-8684 or email [email protected]. For more information, download the agenda.
About IQPC:
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit www.iqpc.com
Contact:
Gahwui Kim
Jr. Divisional Marketing Director
IQPC
646-502-3266
[email protected]
Photo - http://photos.prnewswire.com/prnh/20150506/214225
SOURCE IQPC
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