SAN DIEGO, April 17, 2012 /PRNewswire/ -- First Associates Loan Servicing, one of the country's fastest growing consumer loan servicers, announced today the hiring of Jeanne Ray as its Vice President of Call Center Operations.
She brings more than 15 years of seasoned operational, technical and project management experience – catering to both domestic and international customers – to the company.
"Our rapid expansion is in large part thanks to our focus in being customer-oriented and treating borrowers as people," said David Johnson, CEO of First Associates Loan Servicing. "We wanted a proven leader that could ensure that capability is maintained as we continue to scale operations. We're excited to have found Jeanne to help us do that."
Prior to joining First Associates, Ray served as Senior Vice President of Operations and Technology for Inspyre Solutions, a contact center firm that provides solutions to Fortune 500 corporations in the U.S. and Canada. In that role, she led operations management, customer service representatives, quality analysts, applications developers and technical support teams. Before Inspyre, Ray was the Director of Contact Strategy for Associated Recovery Systems, a Southern California-based financial services firm specializing in late stage collections for many of the largest credit card companies. She holds a bachelor's of science degree from the University of California at San Diego.
"This is a great opportunity to build upon what is a solid foundation of commitment to help individuals pay off their obligations and forge a stable financial future," said Ray. "First Associates plays a critical and direct role in that regard and I'm excited to be a part of it."
About First Associates Loan Servicing
First Associates is one of the nation's premier consumer loan servicing firms comprised of a team of professionals with world class experience, first-rate knowledge and exceptional technology. First Associates provides best-in-class servicing for titled assets and unsecured loan portfolios with a staff that is committed to providing the highest level of service to borrowers while maximizing lender and investor returns. More information is available at www.1stassociates.com.
© 2012 by First Associates Loan Servicing, LLC. All rights reserved.
Contact: David Oates
SOURCE First Associates Loan Servicing