Flexjet Spotlights 15 Years of Innovation with Launch of New Industry-Leading Customer Service Program

-- Company makes significant investment to provide each fractional owner with a designated Customer Account Manager for ongoing, personalized service

Oct 20, 2010, 13:05 ET from Flexjet

DALLAS, Oct. 20 /PRNewswire/ -- (www.flexjet.com) - Flexjet is marking 15 years of award-winning, private aviation solutions with the launch of its innovative customer service program. Committed to providing the most comprehensive account service in the industry, Flexjet has consolidated a number of its client-facing departments to provide each aircraft owner with a Customer Account Manager as a single point of contact for their inquiries and service needs.

At private aviation companies, traditional account managers respond to requests for flights and proceed to the next request without further engagement. Under Flexjet's new system, each aircraft owner participating in its Flexjet fractional and whole aircraft management programs is assigned his or her own Customer Account Manager, or CAM. This dedicated representative handles everything from booking flights and coordinating catering requests to managing ground transportation and checking weather conditions the day of the trip. Afterwards, CAMs follow-up to ensure the entire travel event was flawlessly executed and personally address any concerns. These managers are also equipped to handle billing as well as recommend ways for owners to extract even more value from their program. This enhanced approach enables Flexjet CAMs to build lasting, one-on-one relationships with owners to truly understand their individual needs for a seamless experience each and every flight.

"Flexjet is passionate about providing the highest level of service to not just meet, but exceed the varied needs of our owners, and this new customer service program furthers that goal," said Fred Reid, President, Flexjet. "This steadfast obsession with excellence is simply part of our heritage, resulting in Flexjet continuously setting industry standards for more than 15 years."

Since its inception in 1995, Flexjet has created unique, value-driven programs for its owners. One example is Versatility Plus, which enables fractional owners to place unused hours in a pool to exchange with other owners. Since 2004, it has returned more than $31 million back into the hands of Flexjet fractional owners who would have otherwise lost those hours. Additionally, the company's AnyTime(SM) Options program gives Flexjet fractional owners the flexibility to purchase additional program benefits at any point during their contract, including upgrades and downgrades, multiple use and short-leg waivers.

For more information on Flexjet, visit www.flexjet.com or call 1-800-FLEXJET (353-9538).

About Flexjet

Richardson, TX-based Flexjet – a division of Bombardier, the world's largest business aviation manufacturer - first entered the fractional jet ownership market in 1995. Flexjet now offers whole aircraft ownership and management, fractional jet ownership, jet cards and charter brokerage services. Flexjet is the first fractional aircraft program manager in the world to be recognized as achieving the Air Charter Safety Foundation's Industry Audit Standard. Flexjet's fractional program fields an exclusive family of Bombardier business aircraft - the youngest in the fractional jet industry with an average age of 3.5 years - including the Learjet 40 XR, Learjet 45 XR, Learjet 60 XR, Challenger 300 and Challenger 605 business jets. For more details on innovative programs and flexible offerings, visit www.flexjet.com.  

Flexjet has an approved fractional ownership program pursuant 14 C.F.R. Part 91, Subpart K, and operates flights for individual aircraft owners under Part 91 whole aircraft management program. All other flights (e.g. Flexjet 25 Jet Card program, charter card program, supplemental lift, etc.) are provided by certificated air carriers in accordance with applicable laws and regulations, as Flexjet is not an air carrier.

About Bombardier

A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2010, were $19.4 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.

Flexjet, Bombardier, Learjet 40 XR, Learjet 45 XR, Learjet 60, Learjet 60 XR, Challenger 300 and Challenger 605 are either registered or unregistered trademarks of Bombardier Inc. or its subsidiaries. All jet card flights are operated under Part 135 by U.S. air carriers. Flexjet acts as an agent for the customer in arranging charter travel on aircraft operated under FAR Part 135 by approved U.S. air carriers.

SOURCE Flexjet