JACKSONVILLE, Fla., Nov. 23, 2016 /PRNewswire-USNewswire/ -- Florida Blue, a leading health solutions company, earned the top ranking among health insurers across the country in a new survey released by consumer insurance company website Insure.com.
According to the site, survey respondents gave a 1-5 rating based on a number of relevant categories. Florida Blue earned the no. 1 spot in the nation with an overall score of 93.1, which included the following individual category scores:
Customer Service - 4.75
Value for Price - 4.75
Claims processing - 4.75
Would recommend - 4.30
Plan to renew - 4.25
"By offering our customers great value and exceptional service we are able to provide Floridians the tools and resources needed to improve their health and protect their family's wellbeing," said Pat Geraghty, CEO of Florida Blue. "This recognition is a testament to our employees, and is a result of our hard work and commitment to our mission - helping people and communities achieve better health."
Florida Blue, Florida's Blue Cross and Blue Shield plan, has been providing health insurance to residents of Florida for more than 70 years. It was a pioneer of the retail health concept 10 years ago, and today more than 20 Florida Blue Centers are located throughout the state.
The annual Insure.com Best Health Insurance Company survey collects feedback from insurance customers nationwide. Only current customers of the insurers were surveyed, and the survey was not open to the general public. Health insurers were ranked according to a weighted 5-point measurement of the following factors: customer service, claims processing, value for price, would recommend and would renew. Weighted measurements were derived from surveyed policyholders' rank of prioritization of these factors.
About Florida Blue Florida Blue, Florida's Blue Cross and Blue Shield company, is a leader in Florida's health care industry. Driven by its mission of helping people and communities achieve better health, Florida Blue has more than 5 million health care members across the state. An additional 15 million people in 12 states are served through its affiliated companies. Headquartered in Jacksonville, Fla., it is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.