ORLANDO, Fla., March 18, 2020 /PRNewswire/ -- In just 60 days, Florida Realtors Tech Helpline launched its availability to more than 50,000 Realtors, serving four more state and local associations. The continued expansion by real estate's No. 1 tech support service now blankets the U.S. and Canada and is now accessible by over 650,000 real estate professionals in North America.
From mid-November 2019 to mid-January 2020, Tech Helpline started serving nearly 33,000 members of the Ohio REALTORS, Chicagoland's Mainstreet Organization of REALTORS and its nearly 17,500 members, more than 1,200 members of California's Monterey County Association of Realtors and the 200+ members of La Porte County Association of Realtors in Indiana.
A service created, owned and operated by Florida Realtors, its Orlando, Florida, staff of technology professionals have 300+ years of combined IT experience. Technical support services are available in both English and Spanish, offering agents and brokers and an extensive range of expert technical assistance. Tech Helpline support analysts help solve software and hardware issues daily, such as setting up a new smartphone, fixing wireless connection issues, laptop recovery from crashes, virus infection problems, and more.
"Tech Helpline support is a member benefit, meaning it doesn't cost an agent an extra dime," says Margy Grant, Florida Realtors CEO. According to Grant, that's likely one of the reasons Tech Helpline often ranks as a favorite member benefit of participating Associations, MLSs, and brokerages.
Dubbed the "Genius Bar" for real estate, tech support is available by phone, chat, or email. "Agents and brokers get unlimited support to help them quickly resolve their tech issues," she added.
Tech Helpline services are also available to technology startups and established tech firms. Grant notes that Tech Helpline can give a Proptech firm the ability to offer exceptional and personalized tech support services "to help keep clients happy and telling friends about their great experience."
According to dozens of surveys that Tech Helpline has conducted for more than a decade, it is often the highest-rated member benefit offered by Realtor Associations, Multiple Listing Services (MLSs), and real estate brokerage firms.
"One of the biggest benefits in using Tech Helpline is the superior customer experience," Grant said. "Tech Helpline analysts work with Realtors every day. They truly understand what an agent or broker does. They have a well-earned reputation as the friendliest tech support service available. By removing the fear of calling tech support, agents and brokers can reach out and ask any tech question."
More information about Tech Helpline also is available online at www.techhelpline.com.
About Tech Helpline
Tech Helpline began nearly 20 years ago as a service for members of Florida Realtors. Known for its no-nonsense technical advice and warm, friendly customer service, Tech Helpline rapidly grew by offering its service to other REALTOR Associations, Multiple Listing Services (MLSs), and real estate brokerage firms. Tech Helpline is the real estate industry's No. 1 tech support service, available to nearly half the Realtors in North America – more than 650,000 in the U.S. and Canada. Tech Helpline's office and staff of professional tech analysts, with almost 300 years of combined IT experience, are located in Orlando, Florida, and are available to provide technical support by phone, chat, or email. More information is available online at www.techhelpline.com.
Florida Realtors serves as the voice for real estate in Florida. The state's largest professional trade association, providing programs, services, continuing education, research and legislative representation to some 187,000 members in 52 local and regional Realtor associations or boards in Florida.
Note: The term REALTOR® is a federally registered collective membership mark, which identifies a real estate professional who is a member of the NATIONAL ASSOCIATION OF REALTORS® and subscribes to its strict Code of Ethics.
Tricia Stamper | Director of Technology
for Tech Helpline and Form Simplicity
(206) 866-1220 cell/txt
Image of Tech Helpline coverage here:
Tech Helpline from Florida Realtors reaches 650,000 in North America
Tech Helpline from Florida Realtors continued expansion by real estate's No. 1 tech support service now blankets the U.S. and Canada and is now accessible by over 650,000 real estate professionals in North America.
SOURCE Florida Realtors Tech Helpline