BOCA RATON, Fla., April 21, 2015 /PRNewswire/ -- Cancer Treatment Centers of America Global® (CTCA) announced that four of its five hospitals were awarded Five-Star quality scores -- the highest possible rating -- by the Centers for Medicare & Medicaid Services (CMS). The ratings, published by CMS and designed to help consumers compare hospitals, evaluated patient experiences at 3,553 hospitals nationwide from July 2013 to June 2014. The Five-Star rating was awarded to just 251, or 7 percent, of the eligible hospitals. CTCA's fifth hospital, in Phoenix, was not rated because it does not participate in the Medicare program.
CTCA leadership said the high scores are a reflection of the Patient Empowered Care® model around which its hospitals operate. This integrated care model places CTCA patients at the center of a comprehensive care team that includes both clinical and supportive therapies.
"We are proud that our emphasis on providing exceptional patient-centered care has been recognized by CMS, particularly because these ratings rely exclusively on feedback from patients," said Gerard van Grinsven, President and Chief Executive Officer at CTCA. "Patient experience is an important facet of the national healthcare conversation, and these ratings help patients navigate complex choices about where to receive care."
The new hospital rating system from CMS assigns hospitals a rating of One to Five Stars based on the results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The rating is based on a cumulative score from 11 survey measures -- including such factors as doctor-patient communication and whether patients would recommend the hospital to others – that measure patient experiences and satisfaction.
The CTCA hospitals receiving the Five-Star rating include Eastern Regional Medical Center in Philadelphia, Midwestern Regional Medical Center in suburban Chicago (Zion, Ill.), Southwestern Regional Medical Center in Tulsa, and Southeastern Regional Medical Center in suburban Atlanta (Newnan, Ga.).
"We believe that exceptional clinical care and a highly personalized patient experience should go hand in hand," said Dr. Maurie Markman, President of Medicine and Science at CTCA. "These results reveal that our patients truly value this combination and, importantly, the manner in which we deliver it."
"This recognizes our commitment to our patients' clinical needs with respect to the delivery of clear communications, attention to the recovery process, and pain and medication management as dimensions of the patient experience," added Diane Denny, Vice President, Quality, Patient Safety and Clinical Innovation at CTCA. "And these ratings are a testament to our employees who work so diligently and passionately every day to exceed the expectations of our patients."
About Cancer Treatment Centers of America®
Cancer Treatment Centers of America Global (CTCA), with headquarters in Boca Raton, Fla., is a national network of five hospitals that specialize in the treatment of patients fighting complex or advanced-stage cancer. CTCA offers an integrative approach to cancer treatment that combines surgery, radiation, and chemotherapy with nutritional counseling, naturopathic medicine, mind-body therapy, and spiritual support to enhance quality of life and minimize side effects during treatment. The company serves patients from around the world at hospitals located in Atlanta, Chicago, Philadelphia, Phoenix and Tulsa. Known for delivering the Mother Standard® of care and Patient Empowerment Medicine®, CTCA provides patients with comprehensive information about their treatment options so they can participate in their treatment decisions. For more information about CTCA, go to www.cancercenter.com, facebook.com/CancerCenter and twitter.com/CancerCenter.
SOURCE Cancer Treatment Centers of America