Four-State Health System Simplifies Patient Correspondence with ActiveDocs Document Automation Software

KANSAS CITY, Mo., Sept. 14, 2011 /PRNewswire/ -- A behavioral health care company serving 5.3 million subscribers in Missouri, Arkansas, Florida and Kansas has replaced its current system for producing notification letters with ActiveDocs Opus document automation software.

New Directions Behavioral Health integrated ActiveDocs Opus with its customized OPTAMUM case management system to make producing notification letters part of existing workflows for tasks such as determining patient benefits. ActiveDocs Opus compiles letters automatically as users go through the workflows. The system selects from three templates then populates them from content in OPTAMUM and places them in a print queue for approval before they go to subscribers. ActiveDocs Opus' automation replaces a manual system consisting of 90 separate templates.

The number of templates and the variation in legal requirements between states and programs created too many opportunities for errors, according to New Directions Vice President of Technology David Mauer. "We deal with many different health plans, each with specific regulatory requirements depending on the state where the plan is offered. ActiveDocs gives us the opportunity to customize letters and avoid errors, while reducing the time it takes to produce a letter," Mauer said.

ActiveDocs Opus is document automation and template management software built on Microsoft® technology. It facilitates the capture, assembly and delivery of content through a range of document channels, from hard copy, electronically, or in a sophisticated presentation format. ActiveDocs Opus' integrated Template Design process ensures that documents are accurate, complete, consistent and professionally presented.

"Healthcare is one of the most scrupulously regulated industries. There's no room for error or oversight," said Faine Mende, president of ActiveDocs North America. "Automating the notification letter process for New Directions Behavioral Health will enable them to comply with regulatory requirements while lowering their overhead expenses."

About New Directions Behavioral Health

Founded in 1995, New Directions Behavioral Health serves 5.3 million lives in Kansas, Missouri, Arkansas, Florida and across the nation. It offers managed behavioral healthcare, employee assistance, organizational consulting, and health coaching to its clients. Its client base includes Blue Cross and Blue Shield Plans, employer and union groups, and third-party administrators. The company is accredited by NCQA as an MBHO, and by URAC for health utilization management and case management. New Directions' services have earned national recognition and awards for innovation and best practices. New Directions is collectively owned by three Blue Cross and Blue Shield Plans, subsidiaries or affiliates of those Plans. For more information on the company, visit its website at www.ndbh.com.

SOURCE ActiveDocs