FPL ranked national leader by customers in overall product experience

Customers give thumbs-up on awareness of and experience with FPL's energy-saving and billing programs

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May 13, 2015, 10:00 ET

JUNO BEACH, Fla., May 13, 2015 /PRNewswire/ -- Florida Power & Light Company's (FPL's) energy-saving and billing programs have been ranked by customers as the best in the nation, according to the nationwide Utility Trusted Brand & Customer Engagement study conducted by Market Strategies International. The study, which is the result of responses from 40,000 residential customers nationwide, gave FPL high marks for the design and features of its programs and for delivering products that fit customer needs.

"We are extremely pleased to be recognized by our customers as the top product experience provider among all utilities nationwide," said Eric Silagy, president and CEO of FPL. "Each and every day we strive to improve the lives of our customers by delivering a value proposition that is second to none, built upon a suite of innovative products and services that help them save time and money and be more energy efficient. The rest of the equation is simple – educating customers on our products and services, and importantly, making it easy and fast for them to sign up."

The comprehensive customer relationship benchmark study ranks the 125 largest U.S. electric and gas utility companies (based on residential customer counts). FPL was ranked the top performer on overall product experience of more than 50 offerings across billing, payment, pricing, consumption management, electronic access and enhanced service support.

"The old adage that an educated customer is the best customer holds true in the utility industry," said Chris Oberle, senior vice president at Market Strategies. "And FPL has done a great job of both offering innovative energy-savings and billing programs and teaching customers how to take advantage of them."

FPL typical residential customer bills are the lowest in Florida and 30 percent below the national average. Advanced energy tools on FPL's website help customers save even more. For example, the Online Home Energy Survey helps customers reduce their bills further with personalized energy-savings plans, tips and recommendations. The survey is integrated with each customer's FPL Energy Dashboard – which is updated automatically with hourly, daily and monthly energy usage data, monthly bill amounts, local temperature readings and more – so tracking and managing energy costs is easier than ever. Customers can visit FPL.com/easytosave to learn more.

Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving approximately 4.8 million customer accounts across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2014, was the lowest in Florida among reporting utilities for the fifth year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company was recognized in 2014 as the most trusted U.S. electric utility by Market Strategies International, and has earned the national ServiceOne Award for outstanding customer service for an unprecedented 10 consecutive years. A leading Florida employer with approximately 8,700 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, including being ranked in the top 10 worldwide for innovativeness and community responsibility as part of Fortune's 2015 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.

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SOURCE Florida Power & Light Company