Free Mobile App for Contact Center Expo & Conference 2014 Released by International Customer Management Institute (ICMI)

COLORADO SPRINGS, Colo., Feb. 13, 2014 /PRNewswire/ -- Attendees at the ICMI Contact Center Expo & Conference (May 6-9, 2014) in San Diego may notice a spike in smartphone usage. ICMI is proud to announce the release of its free mobile conference app.

(Photo: http://photos.prnewswire.com/prnh/20140213/SF62640)

Now available for download on iTunes and Google Play, the award-winning app design from DoubleDutch allows attendees to:

• Create personal agendas and add meetings to calendars for reminders
• Receive instant notifications, daily updates and end-of-day summaries
• View and schedule appointments with exhibitors and sponsors
• Connect with other participants in sessions, parties and social meet-ups
• Access interactive maps and find local places
• Post photos and comments and participate in surveys and polls

Innovative features include the option to view an entire feed of an event activity and the unique Product Locator. Using this map-based tool, attendees searching for desired products can quickly locate solution providers on the expo hall floor.     

But perhaps the most exciting development is the addition of user prizes. Points are awarded for app-based activities – everything from posting comments to checking into sessions – and displayed on a Leaderboard. At the end of the conference, valuable rewards will be given to participants with the most points earned.   

The Adoption of Mobile Event Apps

Pre-event downloads have been brisk, both from registered attendees and virtual participants:

"We have found that even people who can't attend the conference are embracing this app as a means to connect with attendees, and stay abreast of the sessions, comments, and conference happenings," said Marta Kelsey, Community and Marketing Director at ICMI. "Many attendees are already engaging through the app and gearing up for the Conference."

ICMI's conference app is part of a wider industry move towards mobile-based event organization. In addition to cutting program costs, planners are discovering that data from mobile event apps can dramatically enrich an attendee's experience:

"The sophisticated networking capability this app provides is instrumental to connecting our entire community before, during and  after the event," noted Patty Caron, ICMI's Event Manager. "Additionally, the engagement and interaction between our speakers, attendees and exhibitors is expected to heighten and improve their conference experience."

The ICMI Contact Center Expo & Conference 2014 app is suitable for use with Android, IOS, and HTML5 (newer Blackberry) operating systems.

Special Early Bird Offer

Register before March 21, 2014 for the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014) and use promo code ICMIPR to receive 10% off an All-Access or Premium Package.

ABOUT DOUBLEDUTCH

DoubleDutch is an award-winning provider of mobile event applications, with a unique focus on capturing and surfacing data from live events. The first to bring a data-driven technology approach to the event industry, DoubleDutch excels at processing vast amounts of mobile app engagement data into unique, actionable insights to better serve customers, partners and other event stakeholders.

Companies like SAP, AMEX, Cisco, Dell, 3M, Nationwide, UBM and Estee Lauder rely on DoubleDutch to engage participants through mobile. For more information on a DoubleDutch mobile app, visit: http://doubledutch.me.

ABOUT CONTACT CENTER EXPO & CONFERENCE

Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.

Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.

To receive email updates on the conference, register for the ICMI events newsletter.

ABOUT ICMI

International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)