Free Phone Surveys(TM) Launches 'Comment Card Killer' Service for Small Businesses

CHICAGO, Nov. 16, 2010 /PRNewswire/ -- Many small business owners rely on comment cards to determine how well they are meeting the needs and expectations of their customers. Unfortunately, the manual process of collecting and analyzing these handwritten responses can produce very inconsistent and unreliable results. But a new service called Free Phone Surveys™ (http://www.freephonesurveys.com) is now available that measures customer opinions over the telephone, then immediately reports the results to business owners via e-mail alerts and a secure website, at no charge. Free Phone Surveys™ questionnaires can be completed in less than three minutes from any touch-tone telephone, including mobile devices. Survey participants simply dial a pre-assigned phone number, enter the ID number of the business, and answer five brief questions by using the keypad to input their responses. They can also record voice comments up to forty-five seconds long. Business owners have the option of playing a special offer message at the conclusion of each call as an added incentive for customers to complete the survey.

"Free Phone Surveys™ allows customers to be completely candid about their experience because they don't have to feel uncomfortable about returning a comment card to an employee or speaking to a manager," explained Dorsey West, founder of Free Phone Surveys™. "The service also helps businesses respond faster to the ever-changing needs of customers because the surveys are completed and processed in real time." Free Phone Surveys™ users can also purchase and download valuable consumer marketing data in a spreadsheet, including the area code, exchange, city, state and zip code of every caller.

Business owners can sign up for a Free Phone Surveys™ account online at http://www.freephonesurveys.com and begin using the service within minutes. Free Phone Surveys™ is available for any small business to use within the United States at no charge. However, standard telephone rates still apply when calling the service.

About Free Phone Surveys™

Free Phone Surveys™ is an integrated telephone and web application that lets small businesses accurately measure customer opinions and capture key consumer marketing data in real time. Free Phone Surveys™ was created by Dorsey West, a seasoned entrepreneur with over 12 years of experience in the telecommunications industry.

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SOURCE Free Phone Surveys