From Insight Customer Analytics to Network Investigation, V3D Announces New Features to Get a 360° Vision of Mobile Subscriber Experience

LYON, France, April 16, 2015 /PRNewswire/ --

V3D, the independent software editor, pioneer of Quality of Service (QoS) and Quality of Experience (QoE) measurements for mobile networks, announces three new modules to its EQual One solution to understand end-user problems and expectations in order to improve their perceived Quality of Experience. Along with this release, V3D announces a whole new design for the user interface of its mobile agent application.

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These three modules are matching with main operators use cases:

One Network - Provide a real-time network analysis module with a powerful investigation capacity to analyse measurements in real-time, drilldown through detailed data on effective maps and reports.

One Trend - Provide an insightful BI module that features trends and evolution of main KPI's over time for optimizing revenue and retention and get an overview of mobile performance metrics based on devices and location to follow their trend.

One Customer - Provide a customer centric module for dedicated subscribers or fleets complaints management, identify subscribers with poor experience, get comprehensive understanding of their usage per location and finally anticipate appropriate actions to retain them.

On top of these Customer Experience Management modules, operators can easily get their own monitoring application using the new EQual One Mobile SDK. This modular and tailored component allows massive deployment to subscribers for the operator.  Operators can seamlessly integrate all of the functionalities of the EQual One technology into their existing mobile apps or create their own User Interface on top of the EQual One SDK to customise the application to their needs, all the while keeping all key management features provided by the EQual One administration module.

EQual One by V3D is a dynamic and real-time configurable solution, installed on commercial phones and controlled Over-The-Air that allows a massive deployment of agents gathering large amounts of data. It supports all major smartphone Operating Systems, including Android and iOS.

About V3D:

Specialized in mobile technologies, V3D Solutions enables Mobile Operators to monitor true network Quality of Experience (QoE) straight from the subscribers' perspective. This approach to traditional measurement methods of network performance offers technical and business benefits to various departments of an operator, from CEM & Marketing to Network Operations or Customer Care.

V3D portfolio focuses on customer experience and mobile network service performance. EQual One solution is based on a combination of Device Quality Agents (DQA) deployed on commercial devices and a powerful server interacting over-the-air with the DQAs and potentially integrated with existing systems. V3D headquarter is based in Lyon, France.

SOURCE V3D

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