Frost & Sullivan Applauds AlmavivA's Unmatched Growth Strategy Excellence in the Brazilian Contact Center Outsourcing Market
AlmavivA's steady focus on the market's latest and future trends has kept it at the vanguard of innovation
SAO PAULO, March 9, 2015 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes AlmavivA do Brasil (AlmavivA) with the 2014 Brazilian Frost & Sullivan Company of the Year Award. AlmavivA achieved a growth rate of over 50 percent in 2013 by strategically combining its technologies with processes, which eventually improved both employee and customer experiences.
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While on the one hand, the company's enabling technologies provide employees with people-centered, easy-to-use applications, on the other, its 360 degree voice-of-the-customer through every channel available facilitate training processes.
"With a large operations implementation capability, AlmavivA has grown significantly across different industries (telecommunications, media, banking, insurance), and consolidated its presence among existing and new customers," said Frost & Sullivan Industry Analyst, Maiara Munhoz.
Driven by investments in highly advanced technologies and methodologies, Almawave (AlmavivA´s Group IT Company) has created a unique applications portfolio, the 'Iride Customer-Centric Suite'. This technology enables customer-experience paradigm changes across all industries, allowing AlmavivA to implement enhanced speech analytics solutions and unique CRM models.
The quality of the service is one of the most important market drivers helping AlmavivA gain market share and credibility in the Brazil. AlmavivA do Brasil capitalized on AlmavivA Group's best practices and technological innovation, along with the quality of its managerial team and its strong attention to client needs, to offer a high-quality service and gain market share.
Each year, Frost & Sullivan presents this award to the emerging company that has demonstrated excellence in innovation in products and technologies and leadership in customer value.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development.
About AlmavivA do Brasil (AlmavivA)
Founded in 2006, Almaviva do Brasil is considered today one of the leading companies in the customer management segment, thanks to an innovative mix of valuable services and highly distinctive solutions for Contact Center BPO and customer engagement. Headquartered in Sao Paulo, Almaviva do Brasil has more than 22,000 employees in several other cities like Belo Horizonte, Brasilia, Juiz de Fora, Guarulhos, Aracaju, Maceio, Teresina, and is growing very fast. A company belonging to AlmavivA Group, Italian leading player in ICT Services, Cloud computing, Contact Center BPO and solutions, with a longstanding experience both in public and private sectors. Operating as a global organization, AlmavivA Group has over 34.000 people and more than 50 offices in Italy, Brazil, Tunisia, China and more recently in USA and South Africa
About Frost & Sullivan
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SOURCE Frost & Sullivan
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