MOUNTAIN VIEW, Calif., July 13, 2015 /PRNewswire/ -- Based on its recent analysis of the RAIN radio frequency identification (RFID) readers market in the healthcare industry, Frost & Sullivan recognizes Impinj, Inc. with the 2015 North American Frost & Sullivan Award for Customer Value Leadership. On the back of the huge success of the initial release of the Impinj xArray gateway among partners and customers, Impinj began mass production and broad release of this wide-array reader in January 2015. The xArray expands the Impinj platform, which through its user friendliness, richness of functionality, and ability to satisfy a range of customers has established its dominance of the healthcare industry.
"Impinj offers a unique platform that intelligently combines a set of hardware, software, and application interfaces," said Frost & Sullivan Research Analyst Ram Ravi. "Such integration of performance functions serves a variety of end-user needs and showcases the solution's high levels of performance, platform interoperability, reliability, and data integrity."
The ceiling-mounted xArray reader system does not consume any floor space and is extremely easy to install. Interestingly, it uses a single power-over-Ethernet connection, and can visualize up to 1,500 square feet of floor space. It is well suited for applications in segments such as retail, healthcare, and manufacturing, as it provides real-time smart data that Impinj calls "Item Intelligence" which includes the identity, location, and authenticity of RAIN RFID tagged items in the area.
Specifically in the healthcare domain, the Impinj platform with xArray helps in asset tracking and real-time locating systems (RTLS), patient safety, and queuing, while also ensuring accuracy and visibility for consumables. This undoubtedly presents the utmost value to customers, expanding the platform's potential for large-scale adoption in the future.
Impinj has redefined the RFID landscape with its leading ultra-high frequency (UHF) RFID solutions, commonly known as RAIN RFID. By maintaining parity between product performance and its price points, it has been able to set industry standards. Impinj's readers and chips are deployed all over the world to assist in inventory management, preventing counterfeits, and facilitating tracking of goods.
The company follows a set pattern for gathering customer feedback on a quarterly basis and fosters close relations with customers to understand the prevailing industry gaps and probable innovations that will bridge them. Its comprehensive procedures for handling customer needs have been made possible by developing a robust ecosystem of partners across all of the addressable verticals.
The company extends high levels of support services through easy Web access to product manuals and guides. It also conducts training sessions, both in classrooms and online, to help customers understand the methods to configure, program, and implement Impinj's RAIN RFID platform.
Meanwhile, the company has developed a strong partner ecosystem to make its extensive product portfolio accessible to customers worldwide. Its network of distributors and value-added partners/suppliers are spread across North America, Europe, and Asia-Pacific. This has not only helped Impinj stoke brand visibility among end users, but also acquire new customers by ensuring product excellence and optimum customer support.
"The key to the long-term success of any company is its ability to continuously nurture and enhance the value of its products to its customers. As such, Frost & Sullivan is excited to recognize Impinj for its industry leading focus on improving customer experience and customer ROI for its RAIN RFID readers in the healthcare industry," said Frost & Sullivan Global President and Managing Partner Krishna Srinivasan.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About Impinj, Inc.
Impinj is the world's leading provider of RAIN RFID solutions that deliver Item Intelligence to retail, pharmaceutical, healthcare, food and beverage, and many other industries. We enable the Internet of Things to identify, locate and authenticate billions of items, and our Item Intelligence platform comprises the most comprehensive and widely adopted RAIN RFID product portfolio in the world. For more information about Impinj, visit www.impinj.com.
About Frost & Sullivan
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SOURCE Frost & Sullivan