MOUNTAIN VIEW, Calif., April 21, 2015 /PRNewswire/ -- Based on its recent analysis of asset and energy management platforms for small and medium enterprises (SMEs) in manufacturing, Frost & Sullivan recognizes RtTech Software, Inc. (RtTech) with the 2015 North America Frost & Sullivan Award for Customer Value Leadership. RtTech has demonstrated its commitment to enhancing the overall customer experience by rolling out an advanced solution portfolio comprising RtDuet, RtEMIS, and RtDuet Cloud. These solutions not only ensure efficient maintenance of manufacturing equipment, but also aid optimum performance, reduced downtime and, importantly, low energy consumption.
While RtEMIS is designed to provide customers with a clear picture of the energy consumption rates for individual machines and systems, RtDuet is engineered for tracking the proper functioning of equipment in manufacturing plants. RtDuet Cloud performs functionalities similar to that of RtDuet, with the additional flexibility of a cloud infrastructure. It measures, in real time, a number of key performance indicators (KPIs) such as availability, utilization, operating efficiency, overall equipment effectiveness (OEE) and mean time between failures (MTBF).
Additionally, in response to customers' concerns regarding price, RtTech Cloud has adopted a pricing model that does not require a huge initial investment. Its reasonable monthly subscription fees are attractive to a wide range of SMEs. Similarly, RtEMIS guarantees high return on investment (ROI) through a 5 percent to 50 percent reduction in energy usage, which increases production efficiency and simultaneously decreases operational expenditure.
RtDuet's value proposition is ensuring optimum equipment availability and utilization within the manufacturing plant. It analyzes the health of assets by acquiring real-time information during a specific period, checking if the asset was inactive or operating below the benchmark capacity, and drilling down to the root cause of the problem. The actionable data points allow for the validation of KPIs to streamline the business and maximize output.
"In addition to advanced capabilities, RtTech Software also focuses on presenting customers with a superior ownership experience," said Frost & Sullivan Senior Research Analyst Rahul Vijayaraghavan. "Its strong analysis and intuitive visualization of data through graph representations facilitate speedy decision-making."
From a security standpoint, the software maintains the confidentiality and integrity of customer data at the highest levels by using Microsoft Azure. Also, RtTech Software solutions are built on the OSIsoft infrastructure, which offers great flexibility for ease of configuration and implementation.
By virtue of its strong focus and persistence in catering to customer needs, RtTech has recorded strong growth since its inception. It grew by 40 percent in its first year, followed by 15-20 percent in the second year. It boasts a steady rise in net revenues and has a business plan in place to boost revenue by 2.5 times in 2015.
RtTech Software has completed more than 55 installations across 14 countries, with primary focus on North America and Australia. Its partnership with Emerson Process Management (Emerson) has opened up significant expansion opportunities in growing regions such as the Middle East.
"In addition to exploring new markets to spearhead growth, RtTech maintains strong relationships with existing customers by assimilating customer feedback into its solution design," noted Rahul. "For example, Emerson has combined RtTech's RtEMIS platform capabilities into its Energy Management Information System to offer customers an end-to-end solution to manage the amount of energy used by a system and analyze its impact on the production line and facility."
Overall, RtTech's emphasis on delivering superior customer satisfaction, backed by a strong partner network and active marketing processes, ensures higher operational efficiency and consistent performance.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on enhancing the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
"The key to the long-term success of any company is its ability to continuously nurture and enhance the value of its products to its customers," said Frost & Sullivan Global President & Managing Partner Krishna Srinivasan. "As such, Frost & Sullivan is excited to recognize RtTech Software for its industry-leading focus on improving customer ROI and experience with its asset and energy management solutions for SMEs in manufacturing."
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
About RtTech Software, Inc.
RtTech Software develops and markets industrial apps that provide operational intelligence. RtTech offers two main solutions – RtDuet, a real-time software app designed to improve asset availability and utilization in industrial facilities like manufacturing and power generation, and RtEMIS, an energy management information system designed to help industrial facilities reduce energy consumption. For more information please visit www.rttechsoftware.com or follow on twitter @RtTechSoft.
Look for RtTech Software at the upcoming OSIsoft Users Conference 2015 in San Francisco, California from April 28 - May 1, 2015. RtTech will also be participating in the IndustryWeek Best Plants Conference & Expo and MESA North American Conference in Charlotte, North Carolina from May 4 - 6, 2015.
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