Frost & Sullivan Commends recognizes Cigniti for Redefining the Software Testing Space with Superior Customer-Handling Expertise

MOUNTAIN VIEW, Calif., Nov. 19, 2014 /PRNewswire/ -- Based on its recent analysis of the automated software testing services market, Frost & Sullivan recognizes Cigniti with the 2014 Global Frost & Sullivan Award for Customer Value Leadership. With a strong software testing resource pool and world-class infrastructural facilities, Cigniti has exhibited outstanding software testing service delivery. It has become the third-largest independent software testing services Company in the world on the strength of its customer-intensive business strategies and ideations.

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The company has experienced organic and inorganic growth. This growth has been fueled by Cigniti's customer-handling skills and services, which include a Test Center of Excellence (TCoE); IP-led testing; test advisory/process consulting; as well as enterprise mobile, cloud, Big Data, performance, security, automation, and enterprise resource planning (ERP) testing services.

Its ISO 27001:2005 certification and Capability Maturity Model Integration Institute (CMMI)–SVC v1.3 maturity level 3 rating are proof of its ability to deliver customer satisfaction to a diverse set of end users. In addition, acknowledging the proliferation of different cloud platforms, Cigniti has introduced solutions to enable end users to migrate to the cloud and assist them in testing for and on the cloud.

Cigniti aims to help customers achieve optimum improvement in software quality by reducing the cost of software testing, enhancing the overall business productivity, and bringing down the time to market. It achieves these goals through its program called ASSET, which stands for analyze, standardize, synergize, expand, and track.

"Apart from offering excellent services, Cigniti also stands out in the domain of Big Data testing. Having identified the emergence of Big Data as the next Mega Trend, the company has developed a specialized team of personnel and testlets to test Big Data applications and help end users drive rapid business growth," said Frost & Sullivan Industry Manager Sujan Sami. "To further enhance customer satisfaction, it launched a proprietary global delivery and engagement model, the CignitiCUBE, which ensures a superior customer experience through distinctive software testing."

Meanwhile, it set up a world-class mobile test lab to meet the demand for mobile application testing services. This lab effectively handles challenges pertaining to consumer devices, various test environments, test suites, and simulated and real-time testing. To augment this value addition, the company has co-branded its mobile lab with the leading HP Software.

Cigniti has leveraged both customer feedback and 15 years of market experience to create a set of SMART Tools consisting of the Static Requirements Analyzer, Performance Analyzer, Web Services Validator, iGenerate Test Scenario, and Test Optimizer. This robust set of smart tools helps detect the software defects that are otherwise difficult to spot in the early phases of the software testing life cycle. With pay-as-you-go and use-as-you-need models, Cigniti's set of SMART Tools undoubtedly helps the company differentiate itself in the market.

The company's effort to expand its broad offerings is demonstrated by its strategic alliances with many key test tool vendors, hardware vendors, and system integrators such as HP Software, Appdynamics, Neotys, Keynote, TestPlant, and Ranorex. Such partnerships provide a broader platform to address the increasing software testing requirements of a diverse customer base. As software testing requires a specialized set of skills, the company has made concerted efforts to build a technologically sound and strong team of experts through training sessions.

"Overall, by aligning its services with its vision of offering the highest levels of customer satisfaction, Cigniti has demonstrated service excellence at every stage of delivery," noted Sami.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

About Cigniti

Cigniti Technologies is the World's 3rd largest Independent Software Testing Services Company, headquartered in Dallas, TX. Cigniti's test offerings include TCoE, Enterprise Mobility Testing, Testing on Cloud, Big Data Testing, Functional, Automation, Security and Performance Testing services. With a team of over 1400 people, Cigniti operates out of 1,40,000 sq ft of office space spread across US, UK, India, Australia and Canada. Over the last 15 years, Cigniti has helped Enterprises and ISVs across verticals build quality software while improving time to market and reducing cost of quality. Cigniti has translated its R&D into SMART Tools that accelerate testing and help improve the quality of services delivered to clients.

Cigniti is the world's first Independent Software Testing Services Company to be rated at CMMI SVC1.3 maturity level 3 and is an ISO 27001:2005 certified organization. Cigniti has India's first of its kind Robotics Test Lab, HP co-branded mobile test lab and a world class performance test lab. Cigniti has strategic alliances with the leading product, tool and technology vendors.

Recognized as a leader in IP led testing services by industry analysts, Cigniti Technologies has been ranked as a Leader in Software Testing by NelsonHall, the leading global IT outsourcing analyst firm. NelsonHall ranked Cigniti Technologies as a Leader in all three market segments it analyzed i.e. Overall, Efficiency Clients and Transformation-Focused Clients. Gartner has recognized and listed Cigniti as a Pure-Play Testing services provider with multi domain skills. Cigniti was also recently mentioned by Forbes in Asia's 200 best under billion companies and is also the recipient of the prestigious Frost and Sullivan Customer Value Leadership Award for Global Automated Software Testing Services - 2014.

Cigniti's CSR initiative Project Cignificance aims to impact 1 million+ lives through education as an enabler.

About Frost & Sullivan

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