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Frost & Sullivan Recognizes Asurion's Robust Product Portfolio and Service Offerings in Mobile Support and Protection

Asurion is at the forefront of product innovation in the global wireless market due to its wider range of service choices


News provided by

Frost & Sullivan

Jan 15, 2015, 08:00 ET

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MOUNTAIN VIEW, Calif., Jan. 15, 2015 /PRNewswire/ -- Based on its recent analysis of the mobile support and protection market, Frost & Sullivan recognizes Asurion with the 2014 Global Frost & Sullivan Award for Product Leadership. With more than 280 million consumers worldwide, an attractive service offering, and strong relationships with leading mobile operators, Asurion is the market leader in the mobile support and protection market. By enabling a comprehensive, personalized mobile support and protection experience, Asurion facilitates a superior connected life.

Logo - http://photos.prnewswire.com/prnh/20150114/169164LOGO

Asurion's mobile services help consumers protect their phones and data throughout its lifecycle by:

1) Offering an economical, easy method of receiving a next-day device replacement for loss, theft, damage and malfunction
2) Providing device recovery, security, privacy and cloud-based data backup solutions, and
3) Enhancing customer experience through a personalized support experience to answer questions quickly and improve the performance of their device.

"By addressing all types of device and data protection requirements, Asurion's mobile support and protection services can ensure the seamless continuation of a subscriber's mobile experience," said Frost & Sullivan Mobile & Wireless Research Director Brent Iadarola. "This is a significant benefit for consumers, and for Asurion's partners that do not have to work with multiple providers for their mobile support and protection requirements."

Asurion has best-in-class assets and expertise in mobile support and protection. It leverages a convenient app and web experience to help customers gain access to specific elements of Asurion's mobile support and protection services. Other product innovations include advanced location capabilities (to accurately determine a mobile phone's location), zero-rated mobile data backup services, device diagnostics and permissions-based remote device troubleshooting.

Meanwhile, the company's unique approach to knowledge management allows it to extend support to not only the customer device but everything they connect the device to, in one call. It is the only company that has invested across every contact channel (web, phone, mobile), enabling it to offer service to customers on the channel of their choice.

"Asurion's mobile support and protection solutions are designed to help users avoid smartphone issues before they happen, and optimize the usage of features and functionality on their devices," noted Iadarola. "Premium support services allow carriers to shift the customer relationship from needs based support to proactive support, which is an effective way to enhance customer loyalty."

Asurion is focused on working with mobile operators throughout the world to help them address the unique mobile support and protection requirements of their customer base. For its strong product portfolio, service and support capabilities, and the overall strategic acumen of a leadership team dedicated to speed of execution, Frost & Sullivan is pleased to present Asurion with the 2014 Global Product Leadership Award.

Each year, Frost & Sullivan presents this award to the company that has developed a product with innovative features and functionality, gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About Asurion

For more than 20 years, Asurion's innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world's largest wireless carriers, trusted retailers and popular device manufacturers.  Asurion's 15,000 global employees support its 280 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry and made Asurion America's #1 Protection Plan provider. The company's fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement (usually overnight) of lost, stolen, damaged, or malfunctioning devices. When a product is missing or simply doesn't work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. For more information about Asurion, please visit www.asurion.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

Register:         Gain access to visionary innovation

Contact:

Mireya Espinoza
P: 210. 247.3870
F: 210.348.1003
E: [email protected]

SOURCE Frost & Sullivan

Related Links

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