SAN ANTONIO, March 16, 2012 /PRNewswire/ -- Frost Bank was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14, 2012 as a 2012 Customer Service Champion—one of only 50 companies to earn this distinction in 2012.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured—including People, Presentation, Process, Product, and Price—Frost Bank was noted for exceeding in the People, Presentation and Process factors.
In seeking to identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2011.This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
According to Frost Bank CEO Dick Evans, "We are honored to be included among this premier group of U.S. companies. At Frost, we have built a culture that puts great emphasis on taking outstanding care of customers, and this commitment to customer service has long been a Frost hallmark. We appreciate this external confirmation of our employees' great efforts. "
Last year, Frost Bank received the highest ranking in customer satisfaction in Texas in the J.D. Power and Associates 2011 U.S. Retail Banking Satisfaction Study(SM).
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $20.3 billion in assets at December 31, 2011. One of 24 U.S. banks included in the KBW Bank Index, Frost provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services. Frost operates more than 115 financial centers across Texas in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.