FTC Releases List of Top Consumer Complaints in 2010

Mar 08, 2011, 12:07 ET from Federal Trade Commission

Identity Theft Tops the List Again

WASHINGTON, March 8, 2011 /PRNewswire-USNewswire/ -- The Federal Trade Commission today released the list of top consumer complaints received by the agency in 2010.  The list showed that for the 11th year in a row, identity theft was the number one consumer complaint category.  Of 1,339,265 complaints received in 2010, 250,854 – or 19 percent – were related to identity theft.  Debt collection complaints were in second place, with 144,159 complaints.

The report breaks out complaint data on a state-by-state basis and also contains data about the 50 metropolitan areas reporting the highest per capita incidence of fraud and other complaints.  In addition, the 50 metropolitan areas reporting the highest incidence of identity theft are noted.

For the first time, "imposter scams" –  where imposters posed as friends, family, respected companies or government agencies to get consumers to send them money –  made the top 10.  The FTC also has issued a new consumer alert, "Spotting an Imposter," to help  consumers avoid imposter scams.

The top consumer complaints were:





Rank

Category

Number of Complaints

Percentage





1

Identity Theft

250,854

19%





2

Debt Collection

144,159

11%





3

Internet Services

65,565

5%





4

Prizes, Sweepstakes and Lotteries

64,085

5%





5

Shop-at-Home and Catalog Sales

60,205

4%





6

Imposter Scams

60,158

4%





7

Internet Auctions

56,107

4%





8

Foreign Money/Counterfeit Check Scams

43,866

3%





9

Telephone and Mobile Services

37,388

3%





10

Credit Cards

33,258

2%



A complete list of the top 30 complaint categories can be found on page 6 of the report.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC's online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,800 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC's Web site provides free information on a variety of consumer topics. "Like" the FTC on Facebook and "follow" us on Twitter.  

SOURCE Federal Trade Commission



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