STAMFORD, Conn., Oct. 29, 2018 /PRNewswire/ -- FUJIFILM Medical Systems U.S.A., Inc., a leading provider of diagnostic imaging and endoscopic imaging solutions, has earned top ratings in MD Buyline's User Satisfaction Ratings for several of its digital radiography (DR) solutions and endoscopic systems in the third quarter of 2018. These latest rankings—based directly on input from healthcare providers—demonstrate Fujifilm's ongoing commitment to developing innovative technologies that offer clinicians and patients an excellent diagnostic imaging experience.
"A few years ago, we set a goal to enhance customer experience. That led to several initiatives including training our engineers to be more interactive with customers and also gaining more input and feedback from customers—and our efforts have paid off," said Johann Fernando, Ph.D., Chief Operating Officer of FUJIFILM Medical Systems U.S.A., Inc. "Fujifilm is gratified to receive this latest and highest recognition from MD Buyline – a key indicator of customer service excellence -- across a wide array of our imaging and endoscopic product portfolio."
The following Fujifilm solutions were ranked number one in their category in the Q3 2018 MD Buyline Report:
Portable Radiographic Systems: Fujifilm's systems tied for first place across the industry's many portable and mobile systems. Fujifilm's portable DR systems, such as the FDR Go and FDR AQRO, also ranked highest in two subcategories—service response time and service repair quality.
Flat Panel Detectors: Fujifilm's flat panel detectors including its ultra-lightweight, versatile FDR Devo II Detectors tied for first place. The technology scored high marks from healthcare providers for system reliability, applications training and service response time.
Radiographic Rooms (Single & Multi Systems): In this category, Fujifilm systems tied for first place with two other vendors. FDR DEVO Suite II and FDR Visionary Suite are just two of Fujifilm's in-demand DR room solutions designed to optimize and speed workflow. Healthcare providers who took part in the MD Buyline ratings were particularly impressed with Fujifilm's system performance, system reliability, installation/implementation, and service repair quality.
Endoscopic Video System/Scope: Fujifilm outranked several industry players— capturing the top rankings in overall user satisfaction. Healthcare providers gave the highest marks to Fujifilm for service response time, ranking the company highest when compared to other vendors in the industry. In addition, Fujifilm tied with one other vendor for the highest marks in service repair quality. Fujifilm places high value on its service and repair capabilities, and receives MD Buyline's recognition on the heels of revamping its state-of-the-art endoscopy repair center in Wayne, N.J.
Fujifilm has a proven track record for listening to customer feedback and providing excellent service. The company credits, in part, its recent MD Buyline ratings to the successful implementation of several initiatives including engineer "soft skills" training, real-time feedback from customers on the same day of service, availability of comprehensive parts inventory, and enhanced technical training.
MD Buyline Reports are based on user satisfaction ratings in the following categories: system performance, system reliability, installation/implementation, applications training, service response time and service repair quality.
About Fujifilm FUJIFILM Medical Systems U.S.A., Inc. is a leading provider of diagnostic imaging products and medical informatics solutions to meet the needs of healthcare facilities today and well into the future. From an unrivaled selection of digital X-ray systems, to the Synapse® brand of PACS, RIS and cardiovascular products, to advanced women's health imaging systems, Fujifilm has products that are ideal for any size imaging environment. The Endoscopy Division of FUJIFILM Medical Systems U.S.A., Inc. supplies high quality, technologically advanced FUJINON brand endoscopes to the medical market. TeraMedica Division delivers healthcare informatics, and is the leading provider of vendor neutral, enterprise-wide solutions for unrestricted medical image management. FUJIFILM Medical Systems U.S.A., Inc. is headquartered in Stamford, CT. For more information please visit www.fujimed.com and www.fujifilmendoscopy.com.
FUJIFILM Holdings Corporation in Tokyo, Japan, brings innovative solutions to a broad range of global industries by leveraging its depth of knowledge and fundamental technologies derived from photographic film. Its proprietary core technologies contribute to the fields of healthcare, graphic systems, highly functional materials, optical devices, digital imaging and document products. These products and services are based on its extensive portfolio of chemical, mechanical, optical, electronic and imaging technologies. For the year ended March 31, 2018, the company had global revenues of $23.0 billion, at an exchange rate of 106 yen to the dollar. Fujifilm is committed to responsible environmental stewardship and good corporate citizenship. For more information, please visit: www.fujifilmholdings.com.
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