Full Program for ICMI Contact Center Expo & Conference (May 6-9, 2014) Announced

"Create Your Own Experience" for highest quality model includes site tours, half-day workshops, full-day, best-in-business training and a chance to cheer on the San Diego Padres

Jan 15, 2014, 08:00 ET from International Customer Management Institute (ICMI)

COLORADO SPRINGS, Colo., Jan. 15, 2014 /PRNewswire/ -- The full program for the ICMI Conference, May 6-9, 2014 in San Diego, has been announced and it's a game-changer.

(Photo: http://photos.prnewswire.com/prnh/20140115/SF46537)

In a move to make the most popular conference in the industry even more engaging, organizers have developed a "create your own experience" model.

For four days, attendees in San Diego will explore how to Revolutionize the Customer Experience – this year's theme. From site tours to roundtable discussions, from world-class keynotes to the seventh-inning stretch, participants can pick and choose from events that suit their needs.       

View the complete schedule and download the digital brochure at icmi.com/ccexpo.

Pre-Conference Workshops & Site Tours

All-access pass and premium pass holders have an intensive warm-up.

In a series of half-day workshops, experts such as Brad Cleveland and Lori Bucklund will be covering essential leadership skills. Popular topics include new technologies, actionable metrics and principles of effective management. 

Alternatively, participants can opt for a little local enlightenment, touring call centers at Sharp Rees-Stealy Medical Center, CSA Travel Protection and more.

Conference Events

The main action kicks off on Wednesday, May 7. In addition to exploring the jam-packed expo hall full of the latest industry solutions, attendees can customize their experience with:

  • Groundbreaking keynotes from Bill Rancic and Matt Dixon
  • 35 targeted sessions filled with real-life case studies
  • Industry roundtable and best practices breakfasts
  • The ICMI Global Contact Center Awards Dinner

And a Padres/Marlins game at Petco Park! Conference organizers have a reserved section with tickets for "all-you-can-eat" seats at the unbeatable price of $27.50.

Post-Conference Training & Site Tours

A full day training summit follows on Friday, May 9.

"Best in the business" trainers such as conference favorite Rose Polchin and metrics guru Justin Robbins will be leading executives through a series of hands-on, interactive sessions.

In lieu of training, all-access pass holders may also select a full day of contact center tours at Sharp Rees-Stealy Medical Centers and HD Supply.  

Special Early Bird Offer

Register before March 21, 2014 for the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014) and use promo code ICMIPR to receive 10% off an All-Access or Premium Package.


Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.

Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.

To receive email updates on the conference, register for the ICMI events newsletter.


International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)