CHICAGO, Jan. 30, 2014 /PRNewswire/ -- G2 Crowd, the source for enterprise software reviews, today released an updated Grid(SM) for E-Signature ranking six products based on customer satisfaction and scale. Nearly 800 ratings and reviews of these products from e-signature users contributed to the rankings.
Adobe EchoSign, DocuSign, and Silanis e-SignLive all retained their Leader status thanks to high ratings from G2 Crowd users and the products' substantial scale, market share, and resources. Silanis earned the top customer satisfaction score in the category, and DocuSign earned the highest combined scale and customer satisfaction score. RightSignature, which was a Niche product on the inaugural Grid(SM) released in September 2013, moved to a High Performer thanks to an increase in its satisfaction score.
Of the nearly 30 e-signature products listed on G2 Crowd, the 6 ranked products each received 10 or more ratings and reviews to qualify for inclusion on the Grid(SM). Satisfaction rankings are generated from the 45-question user reviews, and scale is calculated from vendor size, market share, and social impact. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.
"Overall, e-signature users report high levels of satisfaction and achieve ROI within nine months," says Godard Abel, co-founder and CEO of G2 Crowd. "In industries such as real estate, health care, and banking, e-signature is becoming a standard part of the business process for companies of all sizes. Large corporations use e-signature tools to increase efficiency, and small businesses rely on e-signature to facilitate contracts and other transactions. Based on the crowdsourced data collected from hundreds of user reviews, e-signature buyers can evaluate pricing, scale, integrations, and other key features to select the right tool for their needs."
Some highlights from e-signature reviews on G2 Crowd:
"EchoSign solved two big problems for us: getting documents signed by several people in different places and being able to know who has the document." Anita Kite, Document Control Specialist, BestCo Inc.
"We are just starting to see DocuSign's true potential with its strong integration with Salesforce. The bi-directional flow of data between the DocuSign envelope and the record in Salesforce eliminates manual data entry and the associated errors." Brent Myers, Business Analyst, Amplifon USA
"We chose Silanis e-Sign for its proven track record in capturing e-signatures for highly regulated industries, deployment flexibility, open integration approach, evidence capture, and the ability to configure or customize signature capture and workflow options for our clients." Ted Martin, Vice President, ARGO Data Resource
G2 Crowd users can compare products on the Grid(SM) by both overall customer satisfaction and by vendor scale and momentum data. In e-signature, reviewers also rated specific features such as signature workflow, regulatory compliance, and integration APIs. Premium research access can be purchased on the site for $99 and offers the original data for filtering and weighting, as well as individual profiles of each software platform with the most helpful positive and negative e-signature reviews, detailed company information, user satisfaction ratings, feature scores and customer metrics. Future refreshes of the Grid(SM) will provide updated rankings based on the latest reviews and social data.
See the new Grid(SM) for E-Signature and subscribe to the premium research here.
About G2 Crowd
G2 Crowd is the trusted site for business software reviews. Enterprise technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines, G2 Crowd aims to bring authenticity and transparency to the business technology industry. For more information, go to http://www.g2crowd.com.
SOURCE G2 Crowd