GDS International Raises the Bar for B2B Events with its Debut Customer Service Website, 'FrontDesk'

BRISTOL, England, September 11, 2012 /PRNewswire/ --

GDS International, one of the world's leading B2B Event companies for senior level executives, has announced the launch of a sector first: its customer service portal, 'FrontDesk' - http://www.gdsinternationalfrontdesk.com.

FrontDesk is an easy-to-use website where potential and established clients can ask questions about GDS International and its many summit, conference and IPTV products, and get answers from the appropriate management team.

In addition, the company hopes FrontDesk demonstrates its transparent business practices and quality of delivery to potential new employees, counteracting some disingenuous opinions, outright lies and misrepresentations it has received through an anonymous forum in recent months.

GDS International has provided closed-door summits to senior level executives since 2000, consistently serving 17 industries across five continents. Delivering a high quality of customer experience is foundational to its success.

Between December 2010 and June 2011, the company carried out an extensive survey of its summit attendees and of the registered members on its business television site, http://www.meettheboss.tv. Analysts at the data and market research agency Purple crunched the feedback.

89.1 percent of all summit attendees agreed "the GDS summit met or exceeded my expectations" (full results are available at http://www.gdsinternational.com/customerexperience).

Adam Burns, Head of Customer Experience at GDS International, believes that the introduction of FrontDesk could be the key to extending that customer excellence beyond the summit itself and throughout the decision-making process.

He said: "GDS is a people business. We work hard to deliver for our clients on-site - at over 80 summits and seven conferences in 2012. That hard work is reflected in our on-site feedback. FrontDesk enables us to offer that same high level of customer experience and customer service across time zones and to everyone.

"Choosing a summit or conference to attend, as a delegate or sponsor, can be a long and research-heavy process. Our summit delegates, for example, are all very senior executives and their time is extremely valuable. They need to be able to ask questions to know they have made the right choice in working with us.

"We have great relationships with our existing customers, who appreciate our transparency and business value. We want to extend that approach to every single person considering working with GDS - potential client or potential employee. We believe FrontDesk will afford us the very best opportunity to do precisely that."

GDS International's FrontDesk features a fully integrated LinkedIn plugin to leverage ease of service with its clients across the globe - the vast majority of which already have a significant presence on the professional social network - and a rolling feed of current industry news across the company's various operational verticals.

For more information, please visit: http://www.gds-international-front-desk.com

About GDS International

GDS International is the global business event organization behind iStrategy, and is one of the most innovative events and media companies worldwide - and a globally renowned producer of business-to-business summits, conferences, online information and advisory group gatherings. Founded in 1993, GDS International specializes in meeting the B2B marketing needs of our clients. Having a strong presence in mature industrial sectors but a finger on the pulse of emerging markets - as well as up-and-coming B2B business verticals - means we are perfectly placed to capitalize on the exciting developments brought about by the advent of a globalized economy. Our value proposition is simple: we deliver tangible business results from world-class events.

http://www.gdsinternational.com

Contact: Kimberley Hogarth
[email protected]
+44(0)1179-261-420

SOURCE GDS International