Getronics Selects CA Technologies to Help Increase Business Agility and Enhance Customer Satisfaction

CA Technologies Service Assurance Solutions Help Largest ICT Service Provider in Benelux Ensure Performance, Availability and Quality of IT Services

Sep 27, 2011, 09:00 ET from CA Technologies

ISLANDIA, N.Y. and UTRECHT, Netherlands, Sept. 27, 2011 /PRNewswire/ -- CA Technologies (NASDAQ: CA) today announced that Getronics, the largest ICT service-provider in the Benelux, has chosen the company's software and services to help increase business agility and enhance client satisfaction.

Getronics will deploy an extensive, integrated suite of service assurance solutions from CA Technologies to help ensure the performance, availability and quality of its IT services.  

"Our seamlessly, integrated service assurance solutions will help drive the agile and reliable services Getronics needs to sustain a competitive edge," said Marco van Lieverloo, Netherlands country manager, CA Technologies. "The availability and performance of Getronics' business services and its underlying infrastructure are critical to the company's continued growth and success. CA Technologies will provide Getronics with complete visibility from a service orientation, allowing the organisation to prioritise actions based on business impact and service level compliance. Moreover, the business will be better equipped to adapt to infrastructure changes, without affecting service delivery."

Getronics recently made a strategic decision to standardise its remote infrastructure management (RIM) applications for fault and performance management. These services include the remote system monitoring and management of infrastructure elements such as desktop and server applications, operating systems, virtualisation and messaging middleware. Getronics' goal is to decrease the number of IT management applications, lower integration costs, increase business service visibility across key business lines (Global Service Delivery, Workspace Management Services, Getronics Datacentres, Information & Communication Solutions) and reduce the resolution time for business critical issues. The expected results will be cost transparency, improved efficiency and increased customer satisfaction.

CA Application Performance Management, CA Infrastructure Management and CA Service Operations Insight will provide Getronics with end-to-end and top-to-bottom visibility into business services and their related components. The ability to link end-user experience, transactions and applications with their underlying systems and network infrastructure—across physical, virtual and cloud environments—will enable proactive problem identification and fast resolution that will help Getronics ensure the uptime of important business services. The solution will be used by Getronics' operating centres and infrastructure support groups―and all business lines―to effectively support the full scope of its portfolio.

This implementation builds on the  highly successful installation of CA Technologies infrastructure management solutions, such as CA Spectrum® and CA eHealth® Performance Manager. In addition, Getronics chose CA Technologies based on CA Catalyst, the integration and application platform that implements the company's unified service model. Getronics also was impressed with the completeness of CA Technologies service assurance portfolio, including its integrated dashboards and reporting.

About Getronics

With worldwide revenues of $1.97 billion in 2010 and about 12,000 employees, Getronics is a leading global ICT services provider and the largest ICT services provider in the Benelux. As experts in workspace management services, connectivity, data centres, and consultancy, Getronics helps organisations and its employees to improve performance. The company is a subsidiary of KPN, the main provider of telecommunication services in The Netherlands.

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About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies' innovative products and services provide the insight and control essential for IT organisations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.

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