NEW YORK, June 2, 2021 /PRNewswire/ --
The call center outsourcing market is expected to grow by USD 14.05 billion, progressing at a CAGR of over 3% during the forecast period.
NEW YORK, June 2, 2021 /PRNewswire/ --
The call center outsourcing market is expected to grow by USD 14.05 billion, progressing at a CAGR of over 3% during the forecast period.
The increasing use of RPA in call centers is one of the major factors propelling the market growth. However, factors such as low employee engagement and shut down of call centers will hamper the market growth.
More details: https://www.technavio.com/report/call-center-outsourcing-market-size-industry-analysis
Call Center Outsourcing Market: Geography Landscape
APAC had the largest market share in the call center outsourcing market in 2021, and the region will offer several growth opportunities to market vendors during the forecast period. The increasing use of analytics solutions in call centers will significantly influence call center outsourcing market growth in this region. 35% of the market's growth will originate from APAC during the forecast period. India is the key market for call center outsourcing market in the region.
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Key Topics Covered:
Executive Summary
Market Landscape
Market Sizing
Five Forces Analysis
Market Segmentation by End-user
Customer landscape
Geographic Landscape
Vendor Landscape
Vendor Analysis
Appendix
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Report: https://www.technavio.com/report/call-center-outsourcing-market-size-industry-analysis
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