Global Contact Center Market 2015-2019 - Key Vendors are Alcatel-Lucent, Ayaya, Cisco Systems & Huawei Technologies

Dec 07, 2015, 03:30 ET from Research and Markets

DUBLIN, December 7, 2015 /PRNewswire/ --

Research and Markets ( has announced the addition of the "Global Contact Center Market 2015-2019" report to their offering. 


Due to the emergence of various technologies, there is expected to be significant growth in contact center outsourcing as the majority of organizations are relying on third parties that specialize in contact center services. New entrants are trying to differentiate themselves by providing new technology applications and service offerings.

According to the report, several business organizations now adopt multiple channels in contact centers through the use of cutting-edge modern technologies such as BI tools that help in managing and analyzing large amounts of data, and as a result provide fast and efficient customer service.

Further, the report states that the adoption of advanced technologies and infrastructure is a complex and daunting process for many enterprises. It needs a considerable amount of specialized training in the new technology to enable employees to meet the needs of clients. To address this challenge, many organizations are currently outsourcing their contact center operations to third-party service providers.

Key questions answered in this report: 

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the Key Market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Key Topics Covered: 

PART 01: Executive summary 

PART 02: Scope of the report

PART 03: Market research methodology

PART 04: Introduction 

PART 05: Market landscape

PART 06: Market segmentation by solution 

PART 07: Market segmentation by deployment 

PART 08: Geographical segmentation 

PART 09: Market drivers 

PART 10: Impact of drivers 

PART 11: Market challenges 

PART 12: Impact of drivers and challenges 

PART 13: Market trends 

PART 14: Vendor landscape 

PART 15: Key vendor analysis

Key vendors: 

  • Alcatel-Lucent
  • Avaya
  • Cisco Systems
  • Huawei Technologies

Other Prominent Vendors: 

  • 3CLogic
  • 8x8
  • Aastra
  • Altitude Software
  • Aspect Software
  • Connect First
  • Convergys
  • CRMXchange
  • Enghouse Interactive
  • Five9
  • Fujitsu
  • Genesys
  • HP
  • IBM
  • Incontact
  • Interactive Intelligence
  • Mitel Networks
  • NEC
  • Noble Systems
  • Oracle
  • Presence Technology
  • SAP
  • ShoreTel
  • Siemens Enterprise Communications
  • Syntellect
  • Teleopti
  • Toshiba
  • Unify
  • Verizon Communications
  • Vertical Networks
  • Vocalcom
  • ZTE

For more information visit

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