Global IT Helpdesk Transformation Webinar

SOUTHFIELD, Mich., Oct. 11, 2011 /PRNewswire/ -- In this webinar, Stefanini TechTeam, combined with the assistance of a current top FORTUNE 500 firm client, will offer insight into best practices for transforming a local IT helpdesk into a Global IT service desk.

Who:
Jerry McElhone, Global Business Development, Stefanini TechTeam
Scott Kessler, Solutions Architect, Stefanini TechTeam

When/Where:
Tuesday, October 25, 2011 from 12:00 pm - 1:00 pm EDT
Webinar Cost: Free
Register Here

About Global IT Helpdesk Transformation Webinar

IT leaders looking to transform their services to the global level must navigate a daunting range of tool sets, time zones and language differences. The successful global service desk must adopt a proactive rather than a reactive customer support model, with a goal of eliminating costly downtime by helping their customers implement improved IT processes.

The webinar will provide the following four key concepts that will aide in the transition:

- Understanding and bridging the differences between Help Desk and Service Desk

- Realizing the value of tight integration of Deskside Technicians with the Service Desk

- The effective use of process and tools to enable a "shift left" strategy

- Using remote monitoring and remote diagnostic tools by the Service Desk staff

About Stefanini TechTeam

Stefanini IT Solutions was founded in 1987 and emerged as a leader in such areas as application outsourcing and software application development. As part of its continued global expansion, Stefanini IT Solutions acquired two US-based IT companies and formed Stefanini TechTeam. In 2010, Stefanini acquired IT outsourcing provider TechTeam Global, a recognized global leader in IT outsourcing services including IT service desk and desktop managed services.  Early in 2011, Stefanini acquired CXI, a leading provider of technical staffing services and SAP consulting.  Stefanini TechTeam is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to Fortune 1000 enterprises around the world.

Today, Stefanini TechTeam brings decades of IT expertise to clients around the globe.  We employ over 13,600 employees in 28 countries across the America, Europe, Africa, Australia, and Asia.  Our client base includes over 450 active clients with a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities.  Stefanini TechTeam offers clients the benefit of our financial stability, sustained year-over-year growth, and zero net debt.  Our global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in Detroit. 

SOURCE Stefanini TechTeam