Global Risk Management company raises customer response speed by 24% after switching from F5 to KEMP
SageWorks replaces F5 Big-IP
NEW YORK, Jan. 19, 2017 /PRNewswire/ -- Serving up nearly four million requests a day, the SageWorks data center is heavily relied on by major financial industry organizations, including one fifth of the USA's banks. To meet the needs of its customers, the Software as a Service (SaaS) company needs its systems to remain responsive and available, without fail. With such an active on premises data center, load balancing technology addresses critical needs.
However, the company was experiencing support challenges with its incumbent F5 Big-IP ADC, and the product's user interface was complex and difficult to navigate. This drove SageWorks to look for a new solution: KEMP Technologies.
"I had experience load balancing Exchange and SharePoint environments using KEMP solutions with great success," said Tom Hearn, SageWorks' Senior Technology Manager. "In fact, the KEMP support experience was the best I've ever had. The product knowledge of the team is phenomenal and their user interface is significantly easier to follow than F5."
The initial Virtual LoadMaster implementation for the test/dev environment was completed in just 45 minutes, and two additional physical LoadMaster units, for the data center's active / passive clusters, were deployed in just three hours.
The main benefits included a significantly easier to use GUI, improved security, and a higher quality of service. Features including SNIB certificates and SSL offloading reduced overall maintenance time, which has reduced patching time for the new devices in about 20 minutes for both devices, which is six times faster than before.
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SOURCE KEMP Technologies
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