Globalegrow's Strategy for Customer Satisfaction

SHANGHAI, June 24, 2016 /PRNewswire/ -- Focusing primarily on overseas trade, Globalegrow is an e-commerce platform that offers casual wear, electronic products, wedding dresses, party wear, watches, toys, and more.

According to recent market surveys carried out by the company, most of its purchase orders come from the U.S., Europe & Asia Pacific regions, which highlights that consumers worldwide are focusing more on fashion now than they were in the past, a shift that is motivating Globalegrow to innovate in the fashion world.

Globalegrow's unique sales point is keeping the cost as low as possible for every customer on all its sites, www.sammydress.com, www.rosegal.com or www.zaful.com. Most of the items on these websites are affordable and thus provide a more convenient online shopping experience.

The company has also identified that the majority of transactions take place via mobile and that customers have quite diversified tastes. Globalegrow analyzes what sorts of products are moving fast in the market, and these customer preferences provide in an insight into how best to fulfill the need of the consumer.

The company now employs nearly 300 people in its fashion, technology, 24-hour customer service and logistics and transportation divisions.

The company focuses on three major aspects:

(i) Customer service - To resolve the issues as quick as possible, there is a live interactive chat box and email service 24/7. These multiple options help people reach the company as quickly as possible.

(ii) Quality assurance - Two teams will check every product before shipment to the customer.

(iii) Logistics & Shipping - The company continuously looks for new ways to reduce logistics costs and to ensure products reach customers faster.

In addition to the three elements mentioned above, Globalegrow's strategy also encompasses: 

• Return policies: To keep up with growing demand, the company has streamlined its return policy and increased staffing levels by 150%.  
• Advertising: Globalegrow's highly skilled in-house photography team personally takes pictures of every product in order to supply customers with more complete and accurate information.
• Quality vendors: The company has terminated its relationships with any vendors that did not meet quality, trust and honesty standards. Globalegrow now implements a four-step process that now includes product quality reviews and factory inspections.

Globalegrow is committed to customer satisfaction, honesty, trust and quality. We listen to the feedback and suggestions of the customers and continue to scale up the business by offering affordable fashion to the end customer.

About Globalegrow

Globalegrow is a cross-border e-commerce company founded in 2007, it basically imports most of the products to China and export the made-in China products to the world. It's upgraded with a platform to serve the customers who are interested in fashion world. Globalegrow has online sales websites such as www.sammydress.com, www.rosegal.com or www.zaful.com. The USP of these websites is capacity to offer low price so that people can try more fashion for affordable cost. We recommend you to try it in order to taste fashion.

Photo - http://photos.prnewswire.com/prnh/20160623/382764

SOURCE Globalegrow