GoDeskless Enables Noch Power to Achieve 50% Faster Time-to-Resolution and 60% Faster Ticket Response Times

SAN DIEGO, Feb. 6, 2025 /PRNewswire/ -- Noch Power, a leader in EV charging maintenance services, announces today the successful scaling of its nationwide operations with GoDeskless, achieving impressive nationwide results:

• 50% faster time to resolution
• 27% increase in first-time fix rate
• 60% faster ticket response time

The partnership between GoDeskless and Noch Power has streamlined dispatching, introduced real-time tracking, and leveraged AI-powered automation, reinforcing Noch Power's commitment to operational excellence and customer transparency.

"Before GoDeskless, we struggled to keep up with the sheer scale of work. We had no real way to track technicians in real-time, update clients accurately, or ensure jobs met compliance standards," said Silas Sheffer, Head of Technology at Noch Power. "Now, thanks to GoDeskless, our technicians have everything they need at their fingertips: detailed checklists, compliance requirements, and job scopes."

Modernizing Nationwide EV Maintenance

As EV charging infrastructure rapidly expands across the US, maintenance bottlenecks continue to challenge station operators. Scaling a technician network presents unique hurdles, exacerbated by a lack of real-time visibility into technician activity and gaps in compliance and documentation processes.

With GoDeskless, Noch Power has digitized and optimized its field service operations within a month, leveraging AI-powered automation to drive efficiency gains across key workflows:

• Real-time travel and work tracking – GPS-based check-ins ensure accurate technician logs, improving job scheduling and customer transparency.
• Digital checklists and compliance logs – Standardized service execution, instant access to compliance requirements, and automated record-keeping.
• Nationwide scalability – The ability to rapidly expand service projects across the U.S. while maintaining operational control.
• Text-to-ticket functionality – Allows site owners to report issues via SMS instantly, eliminating manual ticket processing.

The results speak for themselves: 50% faster time to resolution, a 27% increase in their first-time fix rate, and 60% faster ticket response times.

"GoDeskless was built to help companies like Noch Power scale with confidence, without being weighed down by outdated processes," said Steve Holton, GoDeskless CEO. "Their results prove that when field service teams have the right AI-powered tools, they can deliver exceptional service while optimizing operations."

With real-time tracking, automation, and seamless service request handling, Noch Power is setting a new benchmark for efficiency and reliability in EV charging maintenance.

Want to learn more? Read the complete Noch Power case study here.

About GoDeskless

GoDeskless provides a modern, scalable field service platform that integrates real-time tracking, compliance automation, and AI-driven insights, empowering companies across multiple industries to operate efficiently and scale with confidence.

About Noch Power

Noch Power specializes in EV charging maintenance, ensuring uptime and reliability for charging networks across the U.S. Noch Power delivers cutting-edge field service solutions tailored to the growing demands of the EV industry.

For media inquiries or more information, please contact:
Steve Holton | CEO, GoDeskless
[email protected]
(858) 428-1000
www.godeskless.com

SOURCE GoDeskless