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GOL extends the customer services offer and doubles its results in 2017

Products that complement and customize travel, such as hotels, cars, insurance or even the option by larger seats on board have increasingly gained the passenger's attention


News provided by

GOL Linhas Aéreas Inteligentes

Nov 20, 2017, 09:00 ET

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SAO PAULO, Nov. 20, 2017 /PRNewswire/ -- GOL Linhas Aéreas Inteligentes has adopted a strategy for offering partnerships with hotels, car rental companies and travel insurance services, so it can complement the travel experience of customers and add value to the business. These products have wide public acceptance. As a consequence, the results more than doubled from January to October 2017, compared to the same period of the previous year.

Another item that has conquered the customer is the GOL+ Conforto, which offers seats located at the front of the aircraft, offering even more space between the rows (34-inch seat pitch) and 50% more reclining. In addition, when purchasing it, the passenger guarantees priority at check-in and boarding, as well as access to the exclusive carry-on luggage compartment. In October, demand for GOL+ Conforto reached a record high since its launch four years ago, and in the period from January to October 2017, the increase in sales was 46% compared to the same period in 2016.

"These figures show that Brazilian consumers are increasingly realizing the evolution in the experience of flying GOL, and it's the result of constant investments in new products and services, in addition to offering the best road network in Brazil," says Eduardo Bernardes, Sales and Marketing Vice President at GOL.

About GOL Linhas Aéreas Inteligentes

Brazil's largest airline group with three main businesses: passenger transportation, cargo transportation and coalition loyalty program. GOL is Brazil's largest airline, carrying 33 million passengers annually on more than 700 daily flights to 63 destinations, 52 in Brazil and 11 in South America and the Caribbean, on a fleet of 120 Boeing 737 aircraft, with a further 120 Boeing 737 MAX on order. The company maintains strategic alliances with Delta Air Lines, Air France and KLM, to improve business and also increase operations, in addition to providing 12 codeshare agreements and more than 70 interline. This service brings more convenience and facilitates connections to any place served by these alliances.

GOL has a team of more than 15,000 highly skilled aviation professionals delivering Brazil's top on-time performance, and an industry leading 16 year safety record. GOL's shares are traded on the NYSE (GOL) and the B3 (GOLL4). GOLLOG is a leading cargo transportation and logistics business serving more than 2,500 Brazilian municipalities and, through partners, 90 international destinations. SMILES is one of the largest coalition loyalty programs in Latin America, with over 13 million registered participants, allowing clients to accumulate miles and redeem tickets for more than 800 locations worldwide.

SEE MORE IN: voegol.com.br

GOL Linhas Aéreas Inteligentes
Loures Consultoria (PR Agency) 
(Corporate Affairs, Finance and Operations) 
[email protected]
 
Contact +55 (11) 2128-4795

SOURCE GOL Linhas Aéreas Inteligentes

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