A leader in contact governance integrates with Genesys Cloud™ to give customers real-time, automated contact compliance for human and AI-driven outreach.
BOSTON, Sept. 29, 2026 /PRNewswire/ -- Gryphon, the leader in contact governance solutions, announced the release of Gryphon ONE available on the Genesys AppFoundry®, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
Gryphon ONE makes it easy for Genesys customers to operationalize Governance, Risk, and Compliance (GRC) directly within their outbound workflows, eliminating manual work between compliance and campaign launch.
This real-time governance layer evaluates automated outbound dialing against the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), Do Not Call (DNC) registries, and state-specific standards before they occur. By enforcing these rules precisely, the platform helps organizations recover 35%–45%1 of their contactable universe, preventing the over-suppression of compliant customers.
"As enterprises blend human-led and AI-augmented outreach, GRC can't be a manual afterthought," said Clay McNaught, CEO of Gryphon. "By bringing Gryphon ONE to the Genesys AppFoundry, we are providing a 'Zero IT Friction' path for organizations to go faster—transforming compliance from a roadblock into a strategic growth engine."
This integration incorporates Gryphon's litigator defense into Genesys Cloud workflows to reduce the risk of predatory litigation. By utilizing a single decision engine, enterprises can seamlessly align compliance logic to both live and AI agents, ensuring brand consistency and 100%2 audit-ready outreach for automated outbound dialing across the engagement landscape.
With Genesys Cloud, organizations can coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, native and turnkey AI, and end-to-end journey optimization. As the trusted platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer at the right time.
To learn more about the specific features and benefits of Gryphon ONE, visit our AppFoundry listing.
About Gryphon
Gryphon's vision is to help organizations accelerate revenue growth by maximizing their customer outreach and is anchored in the principle of "Growth through Governance – Contact Compliance without Compromise." By optimizing reach and enabling real-time auditing, Gryphon increases velocity across Voice, SMS, Email, and AI-driven channels while eliminating the over-suppression of compliant customers through a transparent governance layer that unlocks untapped market potential through governed, auditable, and compliant outreach. This approach operationalizes Contact Governance and real time TCPA, DNC, and TSR compliance across Legal, Marketing, Sales, Servicing, and Collections teams for highly regulated industries including Financial Services, Insurance, Healthcare, Communications, and Retail. Powered by enterprise-class capabilities, a strategic partner ecosystem, and 25 years of expertise, the Gryphon ONE platform turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai.
Media Contact
Rebekah Naramore
[email protected]
972-365-1991
www.gryphon.ai
1Based on results observed across multiple Gryphon customers and prospects in highly regulated industries, including financial services, communications, and insurance. Individual results vary by data quality, list composition, and compliance program.
2Audit-readiness is supported by Gryphon Compliance Hub, which captures eligibility decisions, consent lineage, and rule logic for every contact, and is endorsed by Mac Murray & Shuster, a law firm specializing in TCPA, TSR, and Do Not Contact compliance. Learn more at gryphon.ai/compliance-hub.
SOURCE Gryphon
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