As an Airbnb Preferred+ Software Partner, Guesty is uniquely positioned to offer enhanced support to property managers, enabling them to deliver consistent, high-quality service. The launch of the Quality Dashboard exemplifies how OTAs and leading PMS providers are working together to future-proof the industry by offering advanced tools that help property managers to enhance their listings, improve guest experiences, and maximize property potential. Guesty's Quality Dashboard provides property managers using Airbnb with a streamlined, real-time view of listing quality, aggregating guest ratings across key performance categories such as accuracy, check-in, cleanliness, communication, location, and value.
Performance Impact of the Quality Dashboard1 over an 8-month period:
- Increased Quality Score: Guesty users managing listings on Airbnb via the Quality Dashboard saw up to 10%1 higher average quality scores compared to accounts managed without the Quality Dashboard, giving property managers the opportunity to improve rankings in Airbnb search results for increased visibility and booking potential.
- Higher Review Volume: Property managers using Guesty's Quality Dashboard have seen a 17%1 increase in the number of reviews, improving engagement and credibility to prospective guests, helping to build trust and drive more bookings.
- More 5-Star Ratings: Users saw a 7%1 increase in the number of 5-star ratings their listing(s) received, leading to stronger guest satisfaction and an increased potential to not only attract more bookings, but to also become eligible for Airbnb's Superhost program - an indicator of credibility.
- Competitive Edge: Guesty users are able to maintain an average of 5-star ratings from 84%1 of their Airbnb reservations, reinforcing their reputation for quality hospitality and helping property managers maintain a competitive advantage and stand out in a crowded market.
- Proactive Issue Resolution: Property managers have been able to track trends and address concerns before they impact guest experiences to help proactively maintain high satisfaction scores, reduce negative reviews and encourage repeat bookings.
Finally, Guesty equips property managers using Airbnb with the tools to make informed, data-driven strategic decisions that enhance their listings performance and maintain compliance with Airbnb's quality standards.
"Our relationship with Airbnb is of key importance to us and our customers and has always centered around empowering them with the tools they need to succeed," says Guesty CEO & Co-Founder Amiad Soto. "The Quality Dashboard is a game-changer for property managers. By providing real time insights into guest stays, we're helping property managers to optimize their listings, protect their rankings, and ultimately drive more bookings. This launch is a testament to our commitment to innovation, consumer trust, and building the best platform with the best technology for the short-term rental industry."
1 Based on data from Guesty users who are subscribed to Advanced Analytics Add-On over an 8-month period (August 2024 to March 2025).
About Guesty
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 250+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, Home & Villas by Marriot, and many more, Guesty is transforming the hospitality industry with innovative solutions. Today, Guesty has 15 offices and 800+ team members across the globe. For more information visit guesty.com.
Photo: https://mma.prnewswire.com/media/2669889/Guesty_Quality_Dashboards_Airbnb.jpg
For more information, contact: Michelle Chiera, Head of Communications & PR ([email protected])
SOURCE Guesty
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