COLORADO SPRINGS, Colo., April 18, 2012 /PRNewswire/ -- HDI, the world's largest professional association and certification body for IT service and technical support professionals, is excited to announce the release of its annual HDI Support Center Practices & Salary Survey.
This definitive report focuses on trends in IT service and technical support center practices, performance, and salaries. This annual HDI survey provides current, valuable support statistics on topics like key metrics, cost per incident, training, retention, and support salaries by job function, such as analyst, team lead, and manager. The survey results are reported for the industry as a whole, and key metrics are also further broken out by specific demographics (industry, type of support, and size of support center).
The resulting report helps managers:
- Validate existing practices;
- Benchmark their support centers' performance against similar organizations; and
- Justify staffing and budget.
Anyone who completes the survey will receive free access to the final report, available in October 2012. Upon immediate completion, respondents will also receive a digital version of the 2011 report. For more information, please visit www.ThinkHDI.com/The2012Survey.
HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, and connects solution providers with practitioners, while certifying and training thousands of professionals each year.
HDI serves a community of over 110,000 members, followers, customers, solution providers, and contributors throughout the service industry, supporting sixty local chapters across North America. Guided by an international panel of industry experts and practitioners, HDI is the community's premier resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is a part of UBM TechWeb.
About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its three core businesses – media solutions, marketing services and paid content – UBM TechWeb produces the most respected and consumed brands and media applications in the technology market. More than 14.5 million business and technology professionals (CIOs and IT managers, Web & Digital professionals, Software Developers, Government decision makers, and Telecom providers) actively engage in UBM TechWeb's communities and information resources monthly. UBM TechWeb brands includes: global face-to-face events such as Interop, Web 2.0, Black Hat and Enterprise Connect; award-winning online resources such as InformationWeek, Light Reading, and Network Computing; and market-leading magazines InformationWeek, Wall Street & Technology, and Advanced Trading. UBM TechWeb is a UBM plc company, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion. Visit: www.ubmtechweb.com.
Contact: Melanie Adamich