HDI Adds the KCS Academy Support Coach Certification to its 2015 Offerings

COLORADO SPRINGS, Colo., Feb. 9, 2015 /PRNewswire/ -- HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the official launch of new industry certifications for coaches. Through a partnership with the KCS Academy, professionals in the technical service and support industry can now become certified as Support Coaches.     

"Effective coaching is a critical success factor to improving the skills and behavior of support analysts," says Rick Joslin, HDI's executive director of certification and training. "Whether you are adopting new processes, like Knowledge-Centered Support, or improving the quality of your existing services, success depends on education.  It is important for organizations to provide coaches with the skills they need to successfully coach others."

"A coach must have the right aptitude and coaching skills in order to help others learn and adapt to change," says Greg Oxton, KCS Academy's president.  "Organizations that invest in coaching have continuously demonstrated higher success in transforming their people and processes."

HDI and the KCS Academy worked with Dr. Beth Haggett, Master Personal and Executive Coach, to develop both training and certifications for coaches.  "Dr. Haggett provided the expertise and guidance necessary to develop such quality coaching training and certification offerings," says Mr. Joslin.  "She is the author of the coaching courseware offered by both HDI and the KCS Academy."

HDI is including the KCS Academy Support Coach certification exam with both the Coaching Skills for Knowledge-Centered Support and Coaching Skills for Quality Support courses.  Both are two-day long instructor-led courses and cost $1,695 for both training and certification. These courses help prepare individuals for the certification exam and are not required to take the exam.

Learn more about HDI's training courses and certifications at www.ThinkHDI.com/certification.

About HDI
In 1989, HDI became the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, because that's just good business. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. 

About UBM Tech 
UBM Tech is a global media business that brings together the world's technology communities through live events, online properties and custom services. UBM Tech's community-focused approach provides its users and clients with expertly curated research, education, training, community advocacy, user-generated content and peer-to-peer engagement opportunities that serve the Security, Enterprise IT and Communications, Network Infrastructure and Applications, and Game and App Developers communities. UBM Tech's brands include Black Hat, Dark Reading, Enterprise Connect, Game Developers Conference (GDC), GTEC, HDI, InformationWeek, and Interop. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com. 

About The KCS Academy
The KCS Academy aims to create a vibrant, valued network of KCS practitioners who support the successful adoption of KCS and contributes to the continuous improvement of the KCS methodology across all knowledge-intensive industries. Formed as an outreach company of the Consortium for Service Innovation, The Academy offers certification and development programs for the roles defined in the KCS methodology. These programs promote a common understanding of KCS and support the cultural change in the organization that is required to maximize and sustain the benefits of KCS.

Contact: 
Kimberly Samra
HDI PR
[email protected]

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SOURCE HDI

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