HDI Launches Interactive Community Website for Members

"HDIConnect" offers tech support pros an online destination for learning, collaboration, and knowledge-sharing

Feb 22, 2016, 09:00 ET from HDI

COLORADO SPRINGS, Colo., Feb. 22, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the launch of HDIConnect, a new members-only website. Serving as the cornerstone to a recently-overhauled membership model, HDIConnect provides members with a one-stop destination for peer interaction and knowledge-sharing of the best industry news, research, and resources—hand-picked by experts and practitioners. The website can be accessed at Connect.ThinkHDI.com.  

With HDIConnect, members will have the opportunity to collaborate with those who share common challenges and objectives, gain visibility into upcoming tech support events, join targeted sub-communities, participate in discussions, and share/access research and resources. Research briefs on trending topics, comprehensive industry practices and salary reports, service level agreements, staffing models, call handling procedures, and customer satisfaction benchmarking reports are just a few of the tools and templates members will be able to access through the website.  

The recent upgrade to HDI's membership model is the result of more than a year's worth of focus groups, surveys, and open discussion with professionals throughout the technical support community, including current HDI members. In order to best serve the advancement of their careers and their support centers, they emphasized the importance of being empowered to make connections, learn best practices, establish friendships, and grow both professionally and personally. This led to the creation of HDIConnect.  

"We are extremely excited to provide our members with a new online resource that directly addresses their request for a more immersive and collaborative experience," says Leslie Cook, HDI's director of membership. "With HDIConnect, members not only have the opportunity to make career-enhancing connections, but will have access to an unprecedented level of practical, useful research and resources to help them improve their support operations."

With a new reduced price, HDI membership is now available for $295/year. Learn more at ThinkHDI.com/Membership.

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.

Kimberly Samra

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