HealtheConnections Awarded SHIN-NY Statewide Alerting Contract; Announces New Service Powered by Solution from PointClickCare

Statewide Data and Proven Technology will Enable Timely, Coordinated Care Across New York

SYRACUSE, N.Y., July 29, 2025 /PRNewswire/ -- HealtheConnections, a leading health information exchange organization, has been awarded a contract to provide Statewide Encounter Alerts on behalf of the Statewide Health Information Network for New York (SHIN-NY). Certified by the New York State Department of Health (NYS DOH) as an entity qualified to deliver SHIN-NY services, HealtheConnections is launching a new, next-generation alerting solution designed to improve care coordination and health outcomes for millions of New Yorkers.

"We are honored to be selected to provide SHIN-NY Statewide Encounter Alerts across all regions of the state, and to continue driving innovation that improves care through health information exchange," said Elizabeth Amato, president and CEO of HealtheConnections. "This solution sets a new standard for scalability, reliability, and actionable insights — ensuring that healthcare providers have real-time access to their patients' hospital and emergency encounter data from anywhere in New York. Care teams will be able to better coordinate care, make more informed decisions, and manage high-risk patient populations more easily."

The SHIN-NY is foundational to New York's vision for a more connected, patient-centered healthcare ecosystem, and enhancing the network's value to its users is central to achieving that vision. Robust new statewide alerting with improved data quality exemplifies the SHIN-NY's commitment to advancing interoperability and strengthening care delivery statewide.

HealtheConnections is working with PointClickCare, a leading health tech company with one simple mission to help every provider deliver exceptional care, to produce this service offering for the SHIN-NY. Through this partnership, providers, Managed Care Organizations (MCOs), Accountable Care Organizations (ACOs), and risk-bearing entities will receive near real-time notifications to evaluate care needs, coordinate follow-up, and close care gaps. Healthcare teams will be able to filter and analyze alerts across their patient panels to identify trends and improve workflows, supporting more proactive care and quality measures achievement. Additionally, this solution is built with rigorous security and privacy safeguards that meet SHIN-NY standards for regulatory compliance and maintain trust among patients, providers, and payers.

"We are excited to partner with HealtheConnections in advancing New York's connected and patient-focused healthcare ecosystem," said Brian Drozdowicz, chief revenue officer at PointClickCare. "This collaboration ensures that New York's healthcare community will benefit from a statewide alerting solution that is both reliable and innovative."

SHIN-NY Statewide Encounter Alerts powered by HealtheConnections will be available to participants in Fall 2025. For more information about how you can ensure you receive your SHIN-NY alerts from HealtheConnections, visit www.healtheconnections.org.

About HealtheConnections
Through innovative technology solutions, collaborative partnerships, and a passion for using data to improve health, HealtheConnections connects providers, hospitals, community organizations, and more to power smarter healthcare decisions for 14+ million patients. HealtheConnections delivers unique health information exchange (HIE) services to a diverse, expansive network, enabling new opportunities to share, understand, and apply clinical data for better care delivery and to support public and population health priorities. HealtheConnections is a nonprofit organization certified by the New York State Department of Health as a Qualified Entity (QE) of the Statewide Health Information Network for New York (SHIN-NY).

For more information on how HealtheConnections is delivering critical health information exchange and analytics services across New York State, visit www.healtheconnections.org. 

About the SHIN-NY
The Statewide Health Information Network for New York (SHIN-NY) is a health information exchange (HIE) network connecting healthcare professionals, health and human services organizations, public health authorities, and others across the state to enable the secure exchange of clinical data in support of improved patient care. The SHIN-NY is operated on behalf of the New York State Department of Health (NYS DOH) with the support of state and federal funds to deliver valuable HIE services to New York's healthcare community. To learn more about the SHIN-NY, visit nyehealth.org.

About PointClickCare
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long–term and post–acute care dataset, we power AI-driven healthcare to deliver intelligent transitions, insightful interventions, and improved financial performance. Enhanced by our Marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we're redefining healthcare, so it doesn't just survive — it thrives. 

Media Contacts:
Christina Carroll
HealtheConnections
[email protected]

Tania DiVito
Director, Corporate Communications
[email protected]

Alex Fitz
New York eHealth Collaborative
[email protected] 

SOURCE PointClickCare